Voice of Customer Sr. Specialist Position Available In Hinds, Mississippi

Job Description:

Job DescriptionLegal Entity:

Honda Dev. and Mfg. ofAm.,

LLCBusiness Unit:

Development Strategy BUDivision:

DevelopmentPlanning and Operations DIVWork Location:

Auto DevelopmentCenterShift:

1st

Career Level:

4

Job Grade:

Exempt-3 What Makes aHonda, is Who makes a HondaHonda has a clear vision for the future,and it’s a joyful one. We are looking for individuals with theskills, courage, persistence, and dreams that will help us reachour future-focused goals. At our core is innovation. Honda isconstantly innovating and developing solutions to drive ourbusiness with record success. We strive to be a company whichserves as a source of “power” that supports people around the worldwho are trying to do things based on their own initiative and thathelps people expand their own potential. To this end, Honda strivesto realize “the joy and freedom of mobility” by developing newtechnologies and an innovative approach to achieve a “zeroenvironmental footprint.”We are looking for qualified individualswith diverse backgrounds, experiences, continuous improvementvalues, and a strong work ethic to join our team.

If your goals andvalues align with Honda’s, we want you to join our team to Bringthe Future!

About this

Position:

As VOC Senior Engineer I, you willsupport a design division(s) in thoroughly understanding thecustomer experience and improving alignment between design conceptand customer expectations.

Responsibilities include:

Customer Voiceexpert for assigned area(s).

• Analyze customer feedback such aswarranty, IQS, Consumer Reports, etc from a customer viewpoint &align it to the engineering background & technical strategies ofinternal Design Groups.
• Apply SME level technical & data analysisskills using variety of tools (ad-hoc, mTab, Excel, QlikView, SQL,etc). Regularly apply Engineering approaches to analysis.
• Conductcompetitor benchmarking activities and correlate findings tocustomer market feedback
• Concisely summarize & communicatecustomer priorities to promote design strategy improvements.
• LeadPDCA initiatives for assigned area(s)
• Support long-term strategyand design planning, including Research themesSubject matter expert(SME) & window for external “customer voice” partner (ex. ConsumerReports)
• Disseminate related information & share pertinentsummaries with Organization
• Build mutually beneficial businessrelationship thru strong communication & Organizational alignment.
• Go to person for related questions & requests from entireOrganization.
• Apply Engineering background to support technicaldiscussions outside Honda
• Demonstrate high professionalismrepresenting Honda thru communication & external facingevents.

Project leadership & support.

• Lead internal VOC projects asassigned. Support higher level Organizational projects as needed.
• Continuous self & skill progression with goal of being able to leadhigh level projects in future role(s).
• Utilize Engineeringapproach towards situation assessment & path forward proposal.
• Leverage SME skills / knowledge in areas of Honda customer feedbackdata sources, data analysis, deep Honda & competitor productunderstanding, etc
• Create concise presentation decks and slidesneeded to communicate effectively for assigned areas.
• Key neededproven attributes include assessment, correlation, organization, &communication skills.

Internal VOC Team regular support (planned &unplanned)

• Support the development of your VOC colleagues whereyour strengths align with their goals
• Maintain assigned upkeepareas for company internal VOC SharePoint
• Miscellaneous relatedneeds as they arise.

Who we are seeking:

Required Experience:

5+ yearsof relevant experience.

Required Education:

Bachelor’s degree inrelated field (Engineering preferred) or equivalent experienceOtherjob-specific skills:

• Strong technical background with provenability to quickly grasp new technical concepts.
• Must be able toeffectively communicate subjective views (customer perspective) toa technical audience.
• Demonstrated ability to communicateeffectively at both a high level (to executive leadership) and at avery detailed level (to design engineer)
• Proven ability to takehigh level direction or requests and dig deeper than face value tomaximize benefit and represent the actual needs of the customer.
• Ability to take high-level direction and press forward inambiguity, with minimal guidance.
• Persistence and long-termviewpoint is critical to success and job satisfaction.

AdditionalPosition Factors:

• Hybrid Work Style (typically 3 days in officeper week)
• Typical day: Office or remote environment. Desk work-70%, meetings -25%, Vehicle checks -5%
• Some travel required,including factory trips where work environment will requireextensive time on feet.

OT:

Typical 5 to 10 hours per weekAtHonda, you will play a key role in our journey to become a companythat society wants to exist now, and in the future. Your endlesscuriosity will drive innovation and your courageous spirit willchallenge the status quo. We believe having a workforce made up ofdiverse thinkers and innovators makes us a better Honda. Respectfor each other and respect for diversity each and every day drivesour associates to contribute at the highest level and workeffectively in a team environment. We make the dream of mobility areality with our innovative and high-quality products. Together, weBring the Future to our customers, associates, and communities. Weare Honda!

What differentiates Honda and make us an employer ofchoice?

Total Rewards:

• Competitive Base Wages (pay will be based onseveral variables that include, but not limited to geographiclocation, work experience, etc.)
• Paid Overtime
• Regional Bonus(when applicable)
• Industry-leading Benefit Plans (Medical, Dental,Vision, Rx)
• Paid time off, including vacation, holidays,shutdown
• Company Paid Short-Term and Long-Term Disability
• 401KPlan with company match + additional contribution

Career Growth:

• Advancement Opportunities
• Career Mobility
• EducationReimbursement for Continued Learning

Training and DevelopmentPrograms Additional Offerings:

• Lifestyle Account
• ChildcareReimbursement Account
• Tuition Assistance & Student Loan Repayment
• Elder Care Support
• Wellbeing Program
• Community Service andEngagement Programs
• Product Programs
• Free Drinks Onsite Honda isan equal opportunity employer and considers qualified applicantsfor employment without regard to race, color, creed, religion,national origin, sex, sexual orientation, gender identity andexpression, age, disability, veteran status, or any other protectedfactor.