Contact Center Customer Care Associate REQ17042 Position Available In Lafayette, Mississippi

Make an impact with the power of your ideasCotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem-serving industries ranging from real estate to public policy to retail-and counting. Together, we’re making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you’ll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess.

As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences.

Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.

JOB RESPONSIBILITIES

Manages inbound inquiries on behalf of client, acting as an extension of our clientActs in a professional and appropriate manner while assisting with a resolution of the issue/questionBuilds product and process knowledge to effectively interact with customers, within business guidelinesIdentifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes dataComplex use of multiple systems in order to service customer inquiries (can be up to 10 systems)Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriateBuilds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriateActively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needsConsistently meets or exceeds inquiry response times, some may be required by client contractual service levelsEscalates issues according to business processes and timelinesMeets personal/team production metrics and quality targetsMust adhere to strict schedule and meet attendance guidelines.

Job Qualifications:

High school diploma, GED or equivalent required; college degree preferred1+ year of experience in an applicable customer support role required, or relevant education in lieu of experienceTax/banking/mortgage/real estate Industry experience preferredContact Center experience is a plusHas a passion for service excellenceStrong written and verbal communication skills along with excellent customer service and active listening skillsStrong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to changeStrong computer skills to retrieve, query, update systems using multiple screens simultaneouslyOrganization and time management skills to operate effectively in a fast paced, h gh-volume environmentTyping ability of 35wpm+Demonstrated knowledge of and experience with Microsoft suite/products preferredAbility to work in a structured, high volume, fast-paced environment while maintaining attention to detailAbility to identify customer issue and identify appropriate taskMust successfully adhere to schedule, attendance and required deliverables/deadlinesDemonstrates patience and empathy and have the ability to work collaboratively with othersCotality benefits information can be found here: [http://www.yourcorebenefits.com/.Qualifications](http://www.yourcorebenefits.com/.Qualifications){target=”_blank” rel=”noopener”}, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

Cotality is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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