Customer Care Associate Position Available In Lafayette, Mississippi
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Job Description
Customer Care Associate 4.0 4.0 out of 5 stars
Oxford, MS Job Summary/Company :
Sparks Group has partnered with a global company that is seeking Customer Care Associates for a hybrid opportunity near Oxford, MS, You must live in a commutable distance as this opportunity reports onsite each week. If you are looking for a fulfilling career in customer care this could be the perfect opportunity for you! As a Customer Care Associate you’ll be the professional, welcoming voice of the company in a dynamic production setting. Your dedication to customer satisfaction will be paramount as you grow your skills. Please apply today!
Responsibilities :
Manage customer inquiries: Respond to approximately 22-25 daily calls regarding mortgage escrow and tax questions for clients.
Provide comprehensive solutions:
Identify customer needs, research issues across up to 10 different systems, analyze data, and offer accurate solutions and guidance.
Document and escalate:
Thoroughly document customer interactions and use internal tools for efficient escalation when needed.
Utilize diverse software:
Master various contact center management systems like Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9, or ZOOM International.
Exceed performance goals:
consistently meet or surpass individual production metrics and quality KPIs, including client contractual service levels.
Maintain professionalism:
Always act professionally and appropriately, strictly adhering to schedules and attendance guidelines. Additional Tasks and duties as assigned.
Qualifications/Background Profile :
Required:
High school diploma, GED, or equivalent.
Proven experience:
At least 2+ years in a customer service or support role.
Tech-savvy:
Proficient with Microsoft Office (especially Teams) or Google Suite, and experienced with client management systems.
Adaptable and precise:
Thrives in fast-paced, high-volume environments, maintaining exceptional attention to detail.
Performance-driven:
Consistently meets or exceeds KPIs, adheres to schedules, and delivers on deadlines. Tax/banking/mortgage/real estate industry servicing experience preferred Contact Center experience strongly preferred Must be able to pass an extensive background screening including criminal, education verification, employment verification, and a drug screen. – This job is In-Person. We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. Download the Sparks Group mobile app from Apple App Store or Google Play . – Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status. Sponsored by Sparks Group
