Account Associate-Customer Service Onsite Position Available In Lauderdale, Mississippi

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensuresthat employees get the same big love we give our customers. Allteam members receive a competitive base salary and compensationpackage – this is Total Rewards. Employees enjoy multiplewealth-building opportunities through our annual stock grant,employee stock purchase plan, 401(k), and access to free,year-round money coaches. That’s how we’re

UNSTOPPABLE

for ouremployees! Calling Champions At T-Mobile, we love our customers-and we empower you to createmeaningful connections that last. As part of a Team of Experts,you’ll focus on a specific customer base, allowing you to ownrelationships, solve problems proactively, and make an impact. Wepioneered this approach because we believe customers deserve abetter experience led by empowered individuals who take ownership.

And it makes us happy to work together this way, too. Careers, Not Jobs You’ll start as an Account Associate, collaborating in an onsite,high-energy team environment that helps you learn, grow, anddevelop leadership skills from day one. With training and astructured ramp-up period, you’ll be set up for success in your newrole. In as little as five months, you can take the next step toExpert, where you will lead customer experiences with confidence,drive resolutions, and help shape the future of Un-carrierservice. Better Life, Better Pay. It takes mastery to be part of the T-Mobile Customer Care team, andour compensation reflects that. As an Expert, you’ll start byearning $20.50 per hour, with most new Experts earning over $22 perhour through base pay and incentive bonuses. Plus, enjoy an annual$3,000 stock grant, tuition assistance, and a suite of financial,health, and lifestyle benefits-all designed to invest in yourcareer and future growth. Explore all the benefits of an Account Associate career athttps://careers.t-mobile.com/benefits. We also offer qualifying Experts a hybrid work schedule after just60 days post-training graduation, providing flexibility whileensuring continued development in a team-focused environment. Toqualify, Experts must achieve performance and attendance goals.

Responsibilities:

Provide proactive and timely resolutions for customer inquiries andconcerns. Build customer loyalty and create value through thoughtful accountmanagement, identifying opportunities for additional products,services, and solutions. Deliver exceptional customer experiences using provided trainingtools, resources, and personal expertise. Meet department productivity and quality standards. Complete training requirements to develop new skills, expandknowledge, and grow within T-Mobile.

Qualifications:

ONSITE Position High School Diploma/GED (Required) Knowledge of Windows (Microsoft Word, Excel, and PowerPointpreferred) Ability to work efficiently with multiple applications and computerscreens simultaneously. At T-Mobile, we don’t have a corporate ladder – it’s more like ajungle gym of possibilities! We’re committed to helping ouremployees grow in their careers, and we believe in providing agreat learning environment to help you succeed. Our Team of Expertsworks collaboratively to ensure our Account Associates have thetools and resources they need to excel. Join the T-Mobile TalentCommunity today to learn more about how we can help you achieveyour career goals! At least 18 years of age Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

No DOT Regulated:

DOT Regulated Position (Yes/No):

No Safety Sensitive Position (Yes/No):

NoT-Mobile Equal EmploymentOpportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com or calling1-844-873-9500 . Please note, this contact channel is not a meansto apply for or inquire about a position and we are unable torespond to non-accommodation related requests.

Hourly Base Pay:

$20.00, plus opportunity to earn up to a total of$750 while completing training milestones. When starting with T-Mobile, Account Associates receive on-the-jobtraining and can earn up to a total of $750. Once completed,Account Associates promote to the Account Expert role and becomeeligible for an annualized incentive target of $4,400/year. Actualincentives vary based on performance and full-time status. Allemployees at T-Mobile, are guaranteed to earn $20/hour inclusive ofbase pay and incentives. And since we are ALL owners, EVERYemployee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team,Together! A big part of how we care for one another is working toensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits wheneligible. We cover all of the bases, offering medical, dental andvision insurance, a flexible spending account, 401(k), employeestock grants, employee stock purchase plan, paid time off and up to12 paid holidays – which total about 4 weeks for new full-timeemployees and about 2.5 weeks for new part-time employees annually- paid parental and family leave, family building benefits, back-upcare, enhanced family support, childcare subsidy, tuitionassistance, college coaching, short- and long-term disability,voluntary AD&D coverage, voluntary accident coverage, voluntarylife insurance, voluntary disability insurance, and voluntarylong-term care insurance. We don’t stop there – eligible employeescan also receive mobile service & home internet discounts, petinsurance, and access to commuter and transit programs! To learnabout T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t havea corporate ladder-it’s more like a jungle gym of possibilities! Welove helping our employees grow in their careers, because it’s thatshared drive to aim high that drives our business and our cultureforward. By applying for this career opportunity, you’re living ourvalues while investing in your career growth-and we applaud it.

You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com or calling1-844-873-9500 . Please note, this contact channel is not a meansto apply for or inquire about a position and we are unable torespond to non-accommodation related requests.