Customer Service Support Position Available In Lee, Mississippi

This Customer Service role will interact with customers to provide information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

ResponsibilitiesYou will

• Answer customers’ calls in a prompt, friendly, and professional manner
• Interface with customers by telephone, electronically, or face-to-face
• Assist with delivery challenges and customer returns
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.## QualificationsYou have
• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others