Customer Service Technician Position Available In Lee, Mississippi

Customer Service Technician 3.6 3.6 out of 5 stars 830 South Gloster Street, Tupelo, MS 38801

Customer Service Technician Job ID:

000D4B Tupelo Administrative Support – FACILITY

OPERATIONS

Full Time – Day Posting Description At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” We aim to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families. We take pride in celebrating everything that makes you unique—your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team. #WhatConnectsYou Job Description Interacts with customers via telephone, email, online chat, or in person to provide support and information. Fields customer questions and complaints and schedules repairs as necessary; when the issue is beyond the technicians’ knowledge, forwards to other appropriate staff. Within the Biomedical Services department, incumbent assists with switch and voicemail monitoring and performance. Within the Facility Operations department, incumbent maintains the asset database and initiates/distributes/processes work orders. Collects and enters orders for new or additional products, services or supplies. Maintains customer accounts and records of customer interactions. Within the Biomedical Services department, incumbent focuses on preparing invoices and billing. Within the Facility Operations department, incumbent focuses on work orders. Performs other related duties as assigned. Adheres to

NMHS/NMMC

Policies/Procedures/Guidelines Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues Job Knowledge High School Diploma, or the equivalent, required. A two-year degree is preferred. Minimum of two (2) years of experience in a related field is preferred. Individual must have above average skills in using a computer with word processing (50 wpm), presentation graphics, and spreadsheet application software. Excellent organizational and communication (written and verbal) skills; required Reasoning and problem-solving abilities; required Excellent customer service and interpersonal skills; required Requirements No additional requirements from any stated in the above description. Education You must have the following education to apply: You must have a High School Diploma or GED or higher