Representative-Customer Service Position Available In Lowndes, Mississippi

Representative-Customer Service

Job ID:

32732

Job Category:

Administrative Non Clinical Support

Work Type:

PRN

Work Schedule:

Rotating

Department:

Teleservices

Facility:

BMH Golden Triangle Hospital

Location:

Columbus, MS
Overview

Representative-Customer Service Job Code:

22012 FLSA Status

Job Family:

ADMIN SUPPORT

Job Description Title:

Representative-Customer Service
Job Summary
Triages 18 iing lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and inte paging hospital wide. Performs other duties as assigned.
Job Responsibilities
Answers phones and greets customers using excellent guest relations techniques to promote positive image ofanization, models appropriate techniques and behavior.
Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.
Assists with processing documents by ensuring theyply with established policies and distributes documents to assure continuous workflow of the department.
Assist with training others on the console to assure coordination and consistency in operation of the department andanization.
Completes assigned goals.
Specifications
Experience

Description Minimum Required:

1 year in customer service area that require data entry, telmunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment

Preferred/Desired:

3 years in customer service area that require data entry, telmunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment
Education

Description Minimum Required:

Skill inmunicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Training
Description Minimum Required Preferred/Desired
Special Skills

Description Minimum Required:

Basicputer skills. Experience with office equipment, telephone systems and multipleputer applications. Excellent PBX skills.

Preferred/Desired:

Multiline PBX skills and advancedputer skills
Licensure
Description Minimum Required Preferred/Desired
ing Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively rmend such to manager.
ing

Relationships:

No
Work Environment
Functional Demands
Label Short Description Full Description
Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium High energy level Lift and carry 40-50lbs. Push/pull +

• 150-200lbs.

(Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating:

Light
Activity Level Throughout Workday
Physical Activity Requirements

• Sitting:

  Continuous
  Physical Activity Requirements

• Standing:

  Continuous
  Physical Activity Requirements

• Walking:

  Continuous
  Physical Activity Requirements

• Climbing (e.g., stairs or ladders): Frequent
  Physical Activity Requirements
• Carry objects: Frequent
  Physical Activity Requirements

• Push/Pull:

  Occasional
  Physical Activity Requirements

• Twisting:

  Continuous
  Physical Activity Requirements

• Bending:

  Continuous
  Physical Activity Requirements

• Reaching Forward:

  Continuous
  Physical Activity Requirements

• Reaching Overhead:

  Continuous
  Physical Activity Requirements

• Squat/Kneel/Crawl:

  Continuous
  Physical Activity Requirements

• Wrist position deviation: Continuous
  Physical Activity Requirements
• Pinching/fine motor activities: Continuous
  Physical Activity Requirements
• Keyboard use/repetitive motion: Continuous
  Physical Activity Requirements
• Taste or smell: Continuous
  Physical Activity Requirements
• Talk or hear: Continuous
  Sensory Requirements

Color Discrimination:

Yes Near Vision:

Accurate Far Vision:

Accurate Depth Perception:

Minimal
Hearing
Environmental Requirements

• Blood-Borne Pathogens:

  Not Anticipated
  Environmental Requirements

• Chemical:

  Not Anticipated
  Environmental Requirements

• Airborne Communicable Diseases:

  Not Anticipated
  Environmental Requirements

• Extreme Temperatures:

  Not Anticipated
  Environmental Requirements

• Radiation:

  Not Anticipated
  Environmental Requirements

• Uneven Surfaces or Elevations:

  Not Anticipated
  Environmental Requirements

• Extreme Noise Levels:

  Anticipated
  Environmental Requirements

• Dust/Particular Matter:

  Anticipated
  Environmental Requirements

• Other