Customer Support Rep/Philadelphia 2235 Position Available In Neshoba, Mississippi
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Job Description
This Position is for a Customer Supprt Representative with a company located in Philadelphia.
Job Summary:
A customer advocate who provides bank clients consistent, timely and accurate service while handling calls, questions and issues.
Responsibilities and Duties:
Take and process client calls related to debit/ATM cards, online banking (OLB), PhoneTeller, bill pay and iPhone/Android apps. Process new OLB registration. Contact clients that have a failed OLB enrollment to assist them in gaining access. Setup clients on e-statements, Cash Stash accounts and e-Alerts. Handle any task that comes through Zen Desk. Reset OLB passwords, PhoneTeller passwords and debit card PINs. Print stop payments, unposted and NSF notices. Process new debit/ATM card applications. Process credit references and customer requests for reference numbers in regard to ACH and Sweep Accounts. Perform customer account research. Perform all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.
Education and Qualifications:
3 – 12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position. Exceptional Verbal and Written Communication Skills. Knowledge and use of Microsoft Office and other PC applications. Exceptional Customer Service Skills. High School Diploma or Higher.
