Client Success Specialist Position Available In [Unknown county], Mississippi

Client Success Specialist Skill Bridge Partners Mississippi • Remote About the

Company:

Our client is an innovative, fully remote SaaS company experiencing rapid growth. They specialize in helping mid-sized businesses streamline and scale operations with cutting-edge technology. A standout feature is their AI-driven workflow automation engine, which adapts to user behavior and suggests smarter processes—saving clients significant time and boosting efficiency. With a user-first approach and a strong commitment to continuous improvement, they’re redefining smart, scalable solutions for today’s dynamic teams. To support their expanding customer base, they’re seeking a proactive and personable Client Success Specialist to join their team and help clients get the most from the platform.

Role Summary:

As a Client Success Specialist, you’ll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty.

Your Responsibilities:

Lead new clients through onboarding and initial training Deliver prompt, thoughtful assistance via chat, email, and phone Diagnose and resolve technical issues, collaborating with internal teams as needed Monitor client usage and proactively address engagement challenges Relay customer insights and feedback to product and development teams Educate users on new features and best practices to encourage platform adoption Foster strong client relationships by understanding their objectives and aligning them with platform functionality Support renewals and identify upsell opportunities by reinforcing product value

What You Bring:

1+ year of experience in customer support, client success, or tech support (SaaS experience a plus) Exceptional communication skills and a service-oriented mindset Ability to manage multiple priorities in a fast-paced, fully remote setting Strong problem-solving and critical thinking abilities Familiarity with customer support tools, CRMs, and cloud-based platforms Empathy, patience, and a sincere interest in client success

What They Offer:

$40,000 base salary with bonus potential based on performance 100% remote work with flexible scheduling A collaborative and inclusive culture with regular virtual team events Exposure to advanced tools and AI-powered technologies Career growth opportunities with mentorship and professional development Paid time off, wellness programs, and holiday benefits (location-dependent)

Why It Matters:

In this role, you’ll be the voice and advocate for the customer—helping them succeed and shaping their experience with the product. Your work will directly contribute to long-term client satisfaction, retention, and the company’s mission to deliver smarter solutions for modern businesses.

Job Type:

Full-time Pay:

$45,000.00 – $50,000.00 per year

Benefits:

Paid time off Work from home

Compensation Package:

Bonus opportunities

Location:

Mississippi (Required)

Work Location:

Remote