Dispatcher – Customer Service Position Available In Alamance, North Carolina

Dispatcher

• Customer Service Called To Repair LLC Mebane, NC Job Details Full-time $20,000
• $24,000 a year 10 hours ago Benefits Paid time off Parental leave Qualifications Customer service Appliance repair Computer skills Phone etiquette Communication skills Entry level Full Job Description About Called to

Repair LLC:

At Called to Repair LLC, we are a family-owned business grounded in Christian values, providing expert appliance repair services to the local community. We pride ourselves on excellent customer service and are seeking a dedicated and detail-oriented individual to join our team as an in-office dispatcher.

Position Overview:

As an in-office dispatcher, you will play a crucial role in ensuring smooth operations for our business. You will be responsible for scheduling appointments, managing customer communications, and performing essential office tasks. This position offers a unique opportunity to contribute to the growth of our company in a dynamic, hands-on role.

Key Responsibilities:

• Customer Service:

  Answer customer calls, address inquiries, and assist with scheduling service appointments.

• Appointment Scheduling:

  Coordinate and manage technicians’ schedules to ensure efficient service delivery.

• Routing:

  Route appointments to the appropriate technician based on location and job requirements.

• Office Duties:

• Receive and sort incoming packages
• Check in and label parts
• Maintain an organized inventory of supplies
• Perform general office administrative tasks as needed

• Warranty Management:

  Add warranty jobs received to the system,

• Update statuses for the warranty companies, and schedule with warranty customers when needed.

• Record Keeping:

  Document and maintain accurate records of customer interactions, service appointments, and technician schedules.

•

Team Collaboration:

Work closely with technicians to ensure timely and efficient job completion.

Qualifications:

• Strong organizational and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent phone etiquette and customer service skills
• Basic computer and software proficiency
• Detail-oriented and reliable

Job Type:

Full-time Pay:

$20,000.00

• $24,000.

00 per year

Benefits:

Paid time off Parental leave Ability to

Commute:

Mebane, NC 27302 (Preferred) Ability to

Relocate:

Mebane, NC 27302: Relocate before starting work (Preferred)

Work Location:

In person