Service Support Specialist Position Available In Buncombe, North Carolina

Service Support Specialist 4.3 4.3 out of 5 stars Black Mountain, NC 28711 1054 Old US Hwy. 70W Black Mountain, NC 28711 Service Support Specialist

JOB SUMMARY

: The service support specialist will serve as a support position for the service manager . This includes helping respond to service calls and emails, requests for quotes, managing purchase orders for parts and service, and helping with the procedures upon the field service technicians’ return from service calls.

REPORTING

: Reports to the Service Manager

QUALIFICATIONS

:

• cGMP documentation practices
• General computer skills

ESSENTIAL FUNCTIONS

: Support the Service Manager

PRIMARY RESPONSIBILITIES

:

• Quote service (parts in some instances), receive POs, and win to sales orders
• Schedule service with customers and road techs
• Identify any needed parts based on troubleshooting analysis
• Modify service orders as parts and hours are used
• Keep up with service documentation – reports, STP, PM doc, parts lists, work orders
• Create new work orders and sales orders as service and parts are needed
• Work with outside service contractors
• Any other tasked assigned by

Service Manager Job Types:

Full-time, Part-time Pay:

$21.00 – $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

8 hour shift

Work Location:

In person