Client Relations Specialist Position Available In Cabarrus, North Carolina
Tallo's Job Summary: Join our team as a Client Relations Specialist with Ketchie Inc. in Concord, NC. Engage with customers through various channels, manage orders with precision, and collaborate with internal teams. Qualifications include over 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office Suite. Enjoy competitive pay, benefits, and room for growth.
Job Description
Client Relations Specialist Ketchie – Concord Facility Concord, NC 28027 Join Our Team as a Client Relations Specialist About Ketchie Inc.: Nestled in Concord, North Carolina, Ketchie Inc. stands as a full-service precision CNC machine shop. Offering solutions across a multitude of sectors such as Rail, Agriculture, Textile, and more, we invest in technological innovation, our skilled workforce, and advanced processes to allow American manufacturers to thrive. Specializing in parts ranging in size from a golf ball to a suitcase, we ensure competitive machining solutions. As an ISO certified entity, we excel in precision turning, milling, broaching, gear cutting, and grinding.
Your Role:
As a Client Relations Specialist, your primary role will be to engage with customers through various communication channels. This position is crafted for individuals with a knack for addressing challenges, who excel in teamwork, and who delight in delivering unparalleled service. At Ketchie Inc., personal and professional development is integral, allowing you to enhance your role with expanding company projects through leadership avenues or cross-departmental training.
Role Responsibilities:
Become the go-to liaison for customer engagements via phone, email, and face-to-face interactions. Manage customer orders with precision through our ERP software. Convey updates on orders, pricing, timelines, and delivery effortlessly. Collaborate with production, logistics, and sales to fulfill client requisites. Navigate and troubleshoot order anomalies proactively with team cooperation. Optimize processes for an enhanced customer journey. Keep detailed and accurate records of customer transactions. Assist Project Managers and Sales with quotations and client inquiries as needed. Demonstrate Ketchie Inc.’s values by acting with integrity, treating every client with dedication.
Qualifications:
Eagerness to grow and learn with the corporation. Over two years of experience in customer service, ideally within industrial or manufacturing sectors. Outstanding communication and relationship-building skills. Meticulous attention to detail and organizational capacity. Proficient with Microsoft Office Suite; ERP systems expertise is beneficial. Adept at juggling multiple responsibilities in a dynamic setting. Upbeat disposition and an orientation for service. Why Consider Ketchie Inc.? Experience a family-run, values-focused company atmosphere. Enjoy a rewarding package with competitive pay, comprehensive benefits, and growth opportunities. Play a crucial role in customer engagement and satisfaction.
Your proficiency should include:
Exemplary customer service.
Preferred technology expertise:
ERP Software handling.
