Customer Service Representative Position Available In Cabarrus, North Carolina
Tallo's Job Summary: Carolina's Hometown Respiratory Supply in Concord, NC is hiring a full-time Customer Service Representative. The position offers an estimated salary of $26K - $29.7K a year with benefits such as AD&D insurance, paid holidays, and health insurance. Qualifications include word processing skills and a high school diploma or GED. Responsibilities include interacting with customers, insurance companies, and billing companies to ensure continued coverage of PAP devices.
Job Description
Customer Service Representative Carolina’s Hometown Respiratory Supply Concord, NC Job Details Full-time Estimated:
$26K
- $29.7K a year 11 hours ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Word processing High school diploma or GED Entry level Under 1 year Full Job Description Customer Service Representative
- Held Sales Concord, NC Carolina’s Hometown Respiratory is currently seeking a full-time Customer Service Representative
- Held Sales for our Concord, North Carolina location.
In this role, you will be responsible for interacting with customers, insurance companies, billing company and referral sources to ensure continued coverage of PAP devices. What we can offer
YOU:
Group Health Dental and Vision Basic and Voluntary Life & AD&D Insurance Paid Vacations Paid Holidays 48 flex hours/year Matched 401(k) Retirement plan
Pay:
offer dependent on experience
Schedule:
Monday through Friday 8 AM
- 5 PM The right candidate will have: High School diploma or general education degree (GED) One to three months related experience and/or training OR extensive experience in DME or DME billing/insurance processes Knowledge of word processing software, spreadsheet software, email and schedule management programs Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to calculate figures and amounts such as discounts, interest, percentages and totals Our Customer Service Representative will: Communicate with customers by phone, mail, email and in person Verify qualification data and insurances, determine charges and coverages for services requested, collect co-pays, obtain insurance authorizations using data collected from PAP Compliance data management systems and Medical documentation, and insert data into information system.
Adjust complaints concerning billing or services rendered, referring complaints of service failures to designated persons/departments for investigation/correction. Accurately document in customer records; upload documents to Electronic Medical Record Educate and train new Held Sales staff. Educate referral sources on required documentation for coverage of ordered equipment and services. Collect and report patient compliance data Communicate with billing department to properly reconcile billed items/services. Does this sound like the position for you? Apply with a current resume today! We are Carolina’s HomeTown Respiratory, the largest independent provider of the equipment and supplies designed for the treatment of sleep apnea in the Charlotte area with 16 years of experience.
Benefits:
Health insurance Dental insurance Vision insurance Paid time off 401(k) matching
Job Type:
fulltime
Schedule:
Monday to Friday Day shift
Education:
High school degree Work location: On-site
