Customer Service Representative Position Available In Cabarrus, North Carolina

Customer Service Representative Ketchie – Concord Facility Concord, NC Job Details $20 – $30 an hour 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service ERP systems Mid-level Microsoft Office Organizational skills Manufacturing Communication skills Full Job Description Ketchie inc., a Concord, North Carolina full-service precision CNC machine shop providing supply solutions for both government and commercial customers in a wide variety of industries including Rail, Agriculture, Textile, Heavy Machinery, Industrial Equipment, and many specialized OEM’s. Ketchie makes it easy for American manufactures by investing in machining technology, people, and processes so that they can focus on what they do best and have confidence in their supply chain. Low to mid-range volume parts that are from a golf ball to a large suitcase in size are what they are equipped to machine competitively. Ketchie Inc. is an ISO certified facility with capabilities include precision turning, milling, broaching, gear cutting and grinding. •

Position Summary:

•We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our team. This person will be the front line of communication with our customers—managing inquiries, orders, and service needs with professionalism and a focus on building long-term relationships. This role is ideal for someone who enjoys problem-solving, thrives in a team environment, and takes pride in delivering outstanding service. At Ketchie Inc., we believe in developing our team members. This role offers the opportunity to grow and expand as the company continues to evolve. Whether through expanded responsibilities, leadership opportunities, or cross-training in other departments, your professional journey can grow alongside us. •

Key Responsibilities:

•Serve as the primary point of contact for customers via phone, email, and in person. Process customer orders accurately and efficiently using our ERP system. Provide timely and accurate information regarding order status, pricing, lead times, and delivery schedules. Coordinate with production, shipping, and sales teams to ensure customer needs are met. Proactively communicate any delays or issues and work with internal teams to resolve them. Identify opportunities to improve processes and enhance the customer experience. Maintain accurate customer records and documentation. Support the Project Manager and Sales Manager with quotes and customer follow-up as needed. Represent the values of Ketchie Inc. by acting with integrity and treating every customer’s business like it’s your own. •

Qualifications:

•Willingness to learn and grow with the company 2+ years of customer service experience, preferably in a manufacturing or industrial environment. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP systems is a plus. Ability to multitask and prioritize in a fast-paced environment. A positive attitude and a heart for service. •Why Work at Ketchie Inc.: •Family-owned, values-driven company culture Competitive pay and benefits including 401k match, paid holidays and vacation, medical, dental, disability insurance Opportunity to grow within a supportive team Make a real impact by serving customers in meaningful ways You should be proficient in: Customer Service Machines & technologies you’ll use: ERP Software