Customer Service Representative Position Available In Cabarrus, North Carolina
Tallo's Job Summary: We are seeking a Customer Service Representative in Kannapolis, North Carolina, for a Contract-to-permanent position in the healthcare industry. Responsibilities include handling calls, data entry, order processing, and maintaining customer satisfaction. Ideal candidates have experience in customer service, strong communication skills, and proficiency in Microsoft Excel and Word. Robert Half is recruiting for this role, offering competitive benefits and opportunities for career advancement.
Job Description
Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to contribute to critical operations in a fast-paced environment. The ideal candidate will bring strong communication skills, proficiency in handling inquiries, and a commitment to delivering exceptional service.
Responsibilities:
- Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.
- Maintain accurate records and perform data entry tasks to ensure smooth operations.
- Process orders and billing with efficiency and attention to detail.
- Respond to email correspondence in a timely manner, ensuring customer satisfaction.
- Utilize Microsoft Excel and Word for documentation and reporting purposes.
- Collaborate with team members to investigate and resolve discrepancies in order entries.
- Ensure accurate reconciliation of purchase orders and receipts within the system.
- Provide support in resolving receiving issues to maintain seamless operations.
- Uphold high standards of customer service in all interactions.
- Contribute to continuous process improvements to enhance efficiency. Requirements
- Proven experience in customer service or call center roles.
- Strong proficiency in handling inbound and outbound calls.
- Skilled in data entry and maintaining accurate records.
- Familiarity with Microsoft Excel and Word for documentation and reporting.
- Ability to manage email correspondence effectively and professionally.
- Knowledge of order processing and billing procedures.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a fast-paced environment.
TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
