CSR – Customer Service Representative Position Available In Catawba, North Carolina

CSR – Customer Service Representative 2.3 2.3 out of 5 stars Claremont, NC 28610 Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary focus will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting our services effectively. The ideal candidate will possess strong communication skills and a passion for delivering outstanding client services. Responsibilities Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services to clients. Assist customers with order processing and account management. Resolve customer complaints in a professional manner while ensuring a positive experience. Maintain detailed records of customer interactions and transactions in our computerized system. Collaborate with team members to enhance service delivery and improve processes. Identify opportunities for upselling or cross-selling products during customer interactions. Participate in training sessions to improve product knowledge and customer service skills. Skills Strong communication skills in English; bilingual or multilingual abilities are highly desirable. Previous experience in sales or customer support, preferably in a call center environment. Proficient in using computer systems for data entry and record management. Ability to type efficiently while engaging with customers on calls or chats. Excellent problem-solving skills with a focus on client satisfaction. A friendly demeanor with the ability to remain calm under pressure. Strong attention to detail and organizational skills. Join us as we strive to provide exceptional service and build lasting relationships with our customers!

Job Type:

Full-time Pay:

$18.71 – $19.29 per hour Expected hours: 40 per week

Benefits:

Health insurance Paid time off

Shift:

Day shift

Work Location:

In person