Customer Service Representative Position Available In Catawba, North Carolina

Job Title:

Customer Service Representative Job Description The Customer Service Specialist is responsible for profitable, proactive aftermarket revenue generation through the Spare Part Sales business. Responsibilities + Work with relevant departments, including Master Data, Finance, and Shipping, to support customer orders while keeping key metrics at top of mind. + Support spare part sales by providing quotations, communicating with customers regularly in accordance with initiatives and policies, and entering new spare part orders, prioritizing top customer orders. + Enter customer orders into the ERP system, Microsoft Dynamics, and process credit card payments as required. + Review current cost of parts with the Purchasing department to ensure current sell prices meet gross margin expectations. + File correspondence in the Electronic Filing System. + Perform any other duties that may reasonably be assigned. Essential Skills + Proficiency in customer service, data entry, and customer support. + Experience with ERP systems, especially Microsoft Dynamics. + Strong skills in Excel, Word, and PowerPoint. + Knowledge of CRM systems like C4C. + Understanding of invoicing, credit card processing, and gross margin awareness. + Ability to read 2D drawings and look up parts. Additional Skills & Qualifications + Detail-oriented, self-starter with strong communication and organizational skills. + Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. + Excellent oral and written communication skills. + Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments. + Comfort with a large product portfolio. + Willingness to learn and grow into more responsibility. +

Plus:

previous experience looking up item parts in system by scanning or typing into system in a retail setting.

ex:

AutoParts, AutoZone, O’Reilly, etc. Work Environment The position is based in an office environment. The successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay and Benefits The pay range for this position is $22.00 – $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in

HICKORY,NC.

Application Deadline This position is anticipated to close on Jun 18, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.