Service Advisor Position Available In Cumberland, North Carolina
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Job Description
Service Advisor 5.0 5.0 out of 5 stars 3822 Sycamore Dairy Road, Fayetteville, NC 28303 Responsibly helping BMW owners care for their cars and maintaining their vehicles Establishes a critical and ongoing relationship with BMW owners. Inspect vehicles and apply proper resources (vehicle history, key reader etc,) to accurately identify and verify mileage and service needs. Support BMW center goals for service by generating: High sales of services and parts. repeat new vehicles sales by providing a premium after sales experience for each client. Review service history and make recommendations based on time and mileage. Maintain contact with dispatch and Technician to update client throughout their service stay. Write and verify accurate repair orders and include supporting documentation. Serve as liaison between the Service Manager, Shop Foreman, Technicians and Parts personnel to establish clear lines of active communications. Most importantly, follow-up with customer throughout their vehicle stay. Summary As a Service Advisor, you will be pivotal in delivering outstanding customer service and facilitating effective communication between customers and the service department. Your core skills in automotive diagnostics, vehicle maintenance, and service writing will enable you to accurately assess customer needs and provide detailed service estimates. With premium skills in dealership experience and auto service management, you will enhance customer satisfaction and drive sales. Additionally, your relevant knowledge in various automotive repairs will ensure that you can address a wide range of service inquiries, making you an essential part of our team. Qualifications Strong background in automotive diagnostics and mechanical knowledge Proven experience in vehicle maintenance and service writing Excellent customer service and sales skills Familiarity with auto estimating and automotive repair Dealership or automotive experience is a must Relevant skills in mechanical operations of vehicles
Job Type:
Full-time Pay:
$55,000.00 – $70,000.00 per year
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Rotating weekends
Experience:
Service Advisor:
2 years (Required) Ability to
Commute:
Fayetteville, NC 28303 (Required)
Work Location:
In person
