Customer Service Associate Position Available In Currituck, North Carolina

Job Description:

Soar with us at Wawa. We believe we can make life a littlebetter every day – one smile, hoagie, or experience at a time. Andthere’s one secret ingredient that truly sets Wawa apart: OurAssociates. At Wawa, you’ll be part of a caring team that’sdedicated to helping all of us fly high – together. We’re teamplayers, day-brighteners, and go-getters: and we know that Wawa isa place where we can build skills to thrive and open doors to newcareer opportunities. We’re proud to be a part of a winning team ofAssociate owners who shape our success. We’re committed to helpingour communities and one another at every turn, because we know thatwhen we fly together, there’s no limit to how far we can go. Readyto be part of a team that helps you reach new heights? Join ourflock and get ready to soar.

Job DescriptionJob Title:

CustomerService AssociateLocation:

FieldDepartment:

Store OperationsJobSummary:

The Customer Service Associate works in support of thestore management team to facilitate and perform a variety of tasksincluding customer service, food and beverage preparation, cashregister duties, general housekeeping and other related functions.

The Customer Service Associate delivers an exceptional customerexperience that supports Wawa’s vision to fulfill lives every day.

Principal Duties:

Greet and provide an enjoyable shopping experience for allcustomers. Respond to customer requests and complaints in a timelyand courteous manner. Utilize the GREAT customer service andcustomer recovery model to ensure customer engagement. Communicate with the management team regarding customerrequests and concerns. Operate the cash register, scan items, bag merchandise andproperly handle different methods of payment. Maintain proper cashlevels in register drawer and change machines. Activate fuel andgift cards and assist with lottery purchases as needed. Comply with federal and state laws by requesting personalidentification from customers who are purchasing restrictedproducts such as tobacco and/or alcohol. Stock and refill product within the interior and exterior coreregister area, cold express cases, bakery and grocery aisles. Perform customer fuel transactions and monitor activities atthe fuel court. Stop fuel pumps if necessary. Prepare all made to order food and/or beverages according torecipe or customer specifications. Stock food and beverage areas with products and supplies toensure in stock conditions at all times. Ensure coffee thermals arefilled and working properly. Ensure the proper execution of assigned foodservice andbeverage programs and procedures. Complete cleanliness tasks to ensure all food and beverageservice areas are free of any residue, debris and spills. Follow proper coding procedures. Check expiration codes, faceand inspect all items. Pull expired items, document anddiscard. Adhere to the execution of established safety, security,quality and store operations policies, procedures and practices asoutlined in Wawa’s policy manual, training materials and otherpublications. Complete all store housekeeping functions (i.e., cleaning,dusting, sweeping, mopping, emptying trash, etc.). Ensure safe working conditions by maintaining a clean,organized work area in accordance to standards. Complete other tasks as assigned by store management.

EssentialFunctions:

Ability to work well individually as well as in a teamenvironment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate ona daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and QualityAssurance processes and procedures Must be able to perform the following physical behaviorsrepetitively throughout a shift: standing, walking, handling,reaching horizontally and grasping firmly Must be able to perform the following physical behaviorsfrequently throughout a shift: reaching above the shoulder,reaching below the waist, pushing buttons, bending, stooping,squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very hightemperatures using appropriate personal protective equipment. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products

BasicQualifications:

Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferredWawa will provide reasonable accommodation to complete anapplication upon request, consistent with applicable law. If yourequire an accommodation, please contact our Associate ServiceCenter at or 1-. Wawa, Inc. is an equal opportunity employer. Wawamaintains a work environment in which Associates are treated fairlyand with respect and in which discrimination of any kind will notbe tolerated. In accordance with federal, state and local laws, werecruit, hire, promote and evaluate all applicants and Associateswithout regard to race, color, religion, sex, age, national origin,ancestry, familial status, marital status, sexual orientation orpreference, gender identity or expression, citizenship status,disability, veteran or military status, genetic information,domestic or sexual violence victim status or any othercharacteristic protected by applicable law. Unlawful discriminationwill not be a factor in any employment decision.