Customer Service Assistant (Bank CSA) / Re3q 1119 Position Available In Dare, North Carolina

Job Description:

Customer Service Assistant I (CSA)

Department:

BranchAdministration Reports to:

Branch Manager/Assistant Branch ManagerSupervises:

None Status:

Full-Time / Non-exempt / Onsite only Mustalready be authorized to work in the United States. Relocation isnot provided. Partners Bank is a rapidly growing community bankwith operations in Maine and New Hampshire that has establishedsuperior service level expectations. We offer generous compensationand benefits while fostering opportunities for growth and flexiblework schedules when appropriate. Summary for the Customer ServiceAssistant I (CSA):

• Perform a variety of teller and customerservice duties as needed.
• Highly proficient in the processing ofteller transactions, and able to complete basic customerservice-related tasks such as opening routine checking, savings andcertificate of deposit accounts, processing account maintenance,etc.
• Work within established guidelines, policies and procedures,the CSA will sell and service all deposit accounts, handle variouscustomer inquiries and provide prompt problem resolution.
• Strongknowledge of the Bank’s various deposit and electronic bankingproducts and services is required.
• Use needs-based salestechniques, uncovers referral opportunities and recommendsappropriate products and service to meet customers’ needs. JobRequirements for the Customer Service Assistant I (CSA):
• Minimumof one year of teller or customer service banking experience in abranch or call center environment.
• Strong sales, service,interpersonal and communication skills.
• Interact well with othersand enjoys working with a variety of people in a team environment
• Strong organizational, technical and computer skills.
• Adaptwell to change and is able to effectively multitask.
• Strongknowledge of teller and customer service processes, policies,guidelines and procedures.
• Satisfactory product knowledge ofbanking products and service with ability for further development.

Specific Job Functions for the Customer Service Assistant I (CSA)

• Highly proficient in the processing of various tellertransactions and routine customer service related tasks andfunctions.
• Able to identify cross sell opportunities and respondto various customers’ inquiries to recommend appropriate productsor solutions to meet their needs.
• Able to open basic depositaccounts, assist with electronic banking inquiries, services andfunctionality, complete account maintenance and make referrals toother lines of business, etc.
• Maintain and balance a cash draweraccurately and efficiently.
• Provide a high level of service tocustomers, coworkers and team members.
• Understand and followvarious policies, guidelines and procedures including security,compliance and operations.
• Participate in on-going job relatedtraining programs including but not limited to sales, service,compliance and product knowledge.
• May float to another localbranch to cover staffing if needed.
• Perform additional duties asrequired.

This Job Description for the Customer Service Assistant I(CSA) describes the essential functions and qualifications of thejob described. It is not an exhaustive statement of all the duties,responsibilities, or qualifications of the job. This document isnot intended to exclude modifications consistent with providingreasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website:

Partners.bank/about/careers/ PI79a97445b0b0-37156-37817830