Customer Service Associate Position Available In Davidson, North Carolina

Customer Service Associate North Carolina Trailer Sales

• 4.0 Thomasville, NC Job Details Part-time $15
• $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Photography Customer communication Stress management Social media management Customer service Process improvement Social media platforms Content creation Photo editing Organizational skills Front desk Computer skills Telephone systems Multi-line phone systems 1 year Video editing Entry level Full Job Description The #1 Rated Dealer in The Carolina’s!

What we do:

We provide retail trailer sales, service and parts to residential and commercial customers.

Why we do it:

Our purpose is to thrive together with our teams, customers, partners and community

Teams:

Support impactful moments in each others lives

Customers:

Be their trailer solution How we do it: We hire, train, make decisions, hold each other accountable and form habits from our values.

Our Current Mission:

By the end of 2030 we will accomplish:

• Operate 6 dealership Locations
• Highest rated trailer dealership in every market we serve Image & Video + Customer Service Associate
• Job Description Reports to:

Sales & Finance Manager Overview:

Are you a go-getter who can snap a clean photo and answer phones like a pro? NC Trailers is hiring a Part-Time Image & Video + Customer Service Associate to support both our marketing efforts and help answer customer phone calls. This role is split between capturing high-quality product content for trailers, truck beds, and parts — and answering inbound calls to connect our customers with the information or team member they are looking for. You’ll work 1-2 days as a receptionist and 1-2 days taking product images/videos on the lot and in our shop. If you’ve got grit, hustle, and a sharp eye — and you believe in going the extra mile — this job might be for you.

Key Responsibilities:

Product Photography & Videography

• Capture photos and videos of trailers, truck beds, accessories, and service jobs.
• Edit and upload media to product listings, website, and social media platforms.
• Keep a clean, labeled digital photo library for marketing and sales use.
• Identify products missing images and update listings accordingly.
• Create engaging social content — images, reels, and short-form video clips. Customer Service Associate
• Answer phones in a professional and helpful tone.
• Route calls to the correct team member or department.
• Help customers with basic info: hours, services, inventory, and directions.
• Log and email messages from vendors and suppliers to the right people.
• Keep the customer-facing area clean, organized, and fully stocked (coffee, cups, etc.)
• Support team communication and process improvement efforts.

Requirements:

Skills & Experience

• Comfortable talking to customers on the phone and in-person.
• Able to stay calm and kind with upset or frustrated callers.
• Basic computer skills: email, spreadsheets, file organization.
• Familiar with social media platforms (Instagram, Facebook).
• Basic photo/video editing skills or willingness to learn. Physical Requirements
• Walk our 6 acre gravel lot, including hills, in hot and cold weather.
• Lift and open trailer gates/ramps (up to 40 lbs)
• Work both indoors and outdoors in heat and cold. Licensing
• Must have NC Dealer License or be willing to obtain it.

What it takes to succeed at

NC Trailers:

• Stay Active
• No waiting around. Jump in and make things happen!
• Stay Tuff
• Push through when things get hard.
• Be the Solution
• Fix problems. Don’t pass the buck.
• Grow
• Learn something new every day.

Preferred But Not Required:

• Photography experience including audio and lighting setup.
• Customer service or receptionist experience.
• Phone system knowledge (transferring calls, taking messages).
• Prior content creation experience or social media management.
• Video editing or reel creation experience

Results Matter:

• Task completion and organization.
• Quality of content captured and performance of social media content.
• Phone professionalism and call handling.
• Living out our Core Values in action.

Store Hours:

Monday•

Friday:

9:00-5:30,

Saturday:

9:00-2:00

Work Hours:

Assigned to work 2-4 days per week M-S. Ready to Join a Winning Team? NC Trailers has helped over 10,000 customers since 1996. We’re growing fast — and we’re building a team that works hard, helps each other, and doesn’t mind a little mud on their boots. If you’ve got hustle, heart, and a good eye behind the lens, we want to hear from you.

Job Type:

Part-time Pay:

$15.00

• $17.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person