Customer Service Representative Position Available In Davidson, North Carolina

Customer Service Representative 2.9 2.9 out of 5 stars 1308 Blair Street, Thomasville, NC 27360 S Customer Service Representative Come join us at Hood Packaging Corporation to create a unified culture that fosters innovation and delivers innovative customer solutions Hood Packaging Corporation is seeking an experienced Full-time Customer Service Representative in Thomasville NC!

Benefits:

Dental, Medical, Vision 401(k) with 5% Match Employee assistance program Flexible schedule Company paid Life insurance Paid time off ( 40 hours – pro-rated) 10 paid company holidays Company paid short- and long-term disability. Professional development assistance Tuition reimbursement Scholarship funds Education & Experience High School Diploma or GED with 3-5 years customer service experience in a manufacturing environment or 2 Yr. Post Secondary Degree/Diploma in a related field with 1-year experience in customer service in a manufacturing environment Skills Excellent verbal and written communication Excellent telephone skills Ability to effectively, courteously and diplomatically deal with all types of customers, sales and department conditions Excellent computer skills, specifically Excel Ability to make sound decisions and correctly set priorities for customer orders and adverse situations Functional Responsibilities Order entry – ensure the sales order correctly reflects the customer’s requirements and the order is priced correctly. Respond promptly to customer inquiries, concerns & requests. Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required. Generate corrective action reports; Maintain up-to-date log of customer complaints. Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests; review NCPRs for internal action. General office duties and other communications, reports and follow-up. Complete customer surveys annually & for Management Review Periodically audit shipping and receiving process Maintain Current Item and Customer information in QAD system, FA reports, and Sales Order output. Direct customer contact and maintenance of inside sales for designated customers and product lines Manage customer database; maintain files. Invoicing and credits