Customer Service Representative Position Available In Davidson, North Carolina

Customer Service Representative 3.2 3.2 out of 5 stars 100 Liberty Drive, Thomasville, NC 27360

• Product line and territories/sales reps will be assigned
• Answer heavy volume of incoming customer calls and emails
• Check order status
• When will it ship; when did it ship
• Short shipments
• Defective Products
• Add to existing orders
• Questions about product; product dimensions
• Product availability
• Enter orders using custom order-entry software
• Utilize custom software to ensure on time, efficient shipping
• Interact with shipping department and manufacturing to assure customer satisfaction
• Follow up on customer order changes
• Enter replacement part orders using call log
• Enter information for credits using call log
• Enter information for RA and replacement order
• Enter catalog/price list requests using call log
• Handle minor freight issues Qualifications
• Ability to multi task – answer phone and enter orders
• Ability to work in a fast pace environment and meet daily deadlines
• Experience in providing quality customer service
• Superior phone and email etiquette – verbal and written communication skills
• Experience with high volume email correspondence
• Excellent attendance record
• Ability to use various office machines
• Experience using Outlook, Word, Excel and the internet
• Experience in furniture is preferred but not required Other
• Hours are 8 to 5 with 1 hour for lunch
• Pay to be determined with education and experience plus benefits after 90 days

Job Type:

Full-time Pay:

$16.00 per hour

Job Type:

Full-time Pay:

From $16.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift People with a criminal record are encouraged to apply

Work Location:

In person