CUSTOMER SERVICE REPRESENTATIVE Position Available In Davidson, North Carolina

CUSTOMER SERVICE REPRESENTATIVE RADIANS INC – 2.9

Thomasville, NC Job Details Estimated:

$31K – $35.8K a year 1 day ago Qualifications EDI Customer service Microsoft Office Data entry Communication skills Entry level

Full Job Description Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Enter Customer Orders into the system accurately and timely Answering customer calls, assisting, and/or directing them Product knowledge of our products and the competitive industry Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt All credits and samples to be entered the day they are received Follow-up calls and voicemails should be returned by end of business the day of receipt Both positive and negative feedback received by customers should be entered with a task in P21 Communicate customer product requirements to Purchasing in a timely manner to minimize backorders. Other duties as assigned

Requirements:

EDUCATION and/or

EXPERIENCE & OTHER SKILLS AND ABILITIES

Customer service background: experience in a safety products environment preferred Heavy customer service/data entry skills Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must Strong written and verbal communication skills Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills Experience with P21 is a plus Ability to multi-task and prioritize work on a daily basis