Custom Luxury Door Order Specialist Position Available In Durham, North Carolina

Custom Luxury Door Order Specialist 3.4 3.4 out of 5 stars 10681 World Trade Boulevard, Raleigh-Durham, NC 27560 Are you looking for a challenging and meaningful career? DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Sales Specialist with CAD drafting or interpreting skillset in the Raleigh, NC office. We have an excellent opportunity within our sales team as a Custom Order Specialist . You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits, plus an opportunity to earn monthly sales bonus! Responsibilities Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications. Review customer-submitted CAD drawings and collaborate with designers to ensure manufacturability. Convert customer specifications into clear production instructions. Generate quotes and timelines for custom orders. Advise clients on material choices, finishes, and design options. Provide feedback to customers on production timelines, delays, and technical challenges. Ensure all custom orders meet quality standards and customer expectations. Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production. Input all communications and documents into the CRM system. Skills that will ensure your success: Analytical and curious; asking the 5 W’s Dedicated to quality and customer service Detailed and organized Time management Phone etiquette Knowledge of computer software and functions Minimum Qualifications & Preferences 2-4 years of experience in customer service, technical sales, or order management in a manufacturing environment. Strong understanding of CAD software (AutoCAD, SolidWorks, etc.) or the ability to learn quickly. Familiarity with interpreting technical drawings and specifications. Excellent problem-solving and communication skills. Ability to manage multiple custom orders at different stages of production. Attention to detail and commitment to high-quality customer service. Knowledge of the building supply, hardware and/or doors/windows industries. At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That’s why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we’re committed to investing in your future. Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you’ll have open access to leadership, empowering you to make a real difference!

Job Type:

Full-time Pay:

$20.00 – $23.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Experience:

AutoCAD Interpreting:

1 year (Preferred) Ability to

Commute:

Raleigh, NC (Required)

Work Location:

In person