Customer Service Associates Position Available In Durham, North Carolina
Tallo's Job Summary: Customer Service Associates at WHSmith in Morrisville, NC, play a vital role in retail, offering an exceptional customer experience, maximizing sales, and maintaining store standards. The position pays $17 hourly with benefits like medical insurance, paid time off, and a 401(k) with company match. Requirements include strong communication skills, ability to multitask, and potential security clearance. Join our team for a rewarding career in customer service.
Job Description
Customer Service Associates – (RDU.20) Job Title
Customer Service Associates
Location
Morrisville, NC 27560 US (Primary) Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Pay:
$17 hourly Benefits Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount Job Responsibilities Greets and assists customers throughout their shopping experience Maximizes sales by suggesting products and up selling when appropriate
Remains knowledgeable of the store’s merchandise and current promotions
Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
Assists with inventory and receiving of merchandise
Replenishes backstock to maintain appropriate levels of merchandise on the floor
Conducts markdowns of merchandise as instructed
Perform opening/closing duties, including securing cash registers and store security
Communicates customer complaints and inventory concerns to management in a timely manner
If identified as a keyholder, additional responsibilities will be assigned
Other duties as assigned
Job Requirements Job Requirements Previous retail or customer service experience is a plus, but not required
Strong written and verbal English communication skills
Demonstrated customer service experience
Ability to multitask and resolve minor customer service conflicts
Alcohol Beverage Awareness Cared (TAM Card) may be required
Additional Security clearance may be required
Satisfactory Criminal Background Check and Drug Testing May be required Additional Requirements – CSA, CS Leads Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials to assist customers Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Typically, indoors
Typically, in a consistent temperature
Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
