Client Service Representative / Management Experience Position Available In Forsyth, North Carolina

Job Description:

We are currently seeking an experienced customer-orientedprofessional to join our team as a Client Service Representative.

This role offers a unique opportunity to combine your exceptionalclient service skills with management experience, as you will havethe potential to oversee a team of dedicated customer serviceassociates once training is complete. If you have a proven trackrecord in client service and leadership, this is an excitingopportunity to contribute to our organization’s success.

Responsibilities:

Serve as our valued clients’ primary point ofcontact, providing exceptional support and building strongrelationships. Understand clients’ needs, requirements, andobjectives, and proactively offer customized solutions to meettheir expectations. Lead and manage a team of customer serviceassociates, providing guidance, coaching, and support to ensureservice excellence. Conduct performance evaluations, set goals, anddevelop training programs to enhance the team’s skills andproductivity. Collaborate with cross-functional teams to ensureseamless service delivery, resolve client issues, and exceedcustomer satisfaction goals. Develop and maintain client servicestandards, policies, and procedures to ensure consistency andcontinuous improvement. Stay updated on industry trends, marketdynamics, and competitive landscape to provide insights andcontribute to business growth strategies. Handle escalated clientinquiries and complaints, ensuring swift resolution and maintainingclient satisfaction. Foster a positive and collaborative teamculture, promoting a customer-centric mindset and driving employeeengagement.