Contact Center Representative I Position Available In Forsyth, North Carolina

Job Description:

Truliant’s mission is to improve lives by putting our membersfirst, providing great service and straightforward financialsolutions. Our core values of Member Focus, Service, Guidance,Relationships, and Community define how we interact with members tofulfill our mission of improving lives and providing a foundationon which we conduct ourselves. Our Promise to

Our Teammates:

Truliant strives to provide all teammates with an enjoyable placeto work where they feel valued, empowered and rewarded for all thatthey do. Essential Functions and Responsibilities Receive andrespond to member inquiries, including calls, texts, chats, andemails from member-owners within a specialized workgroupassignment, while providing outstanding service that exceeds ourmembers’ expectations on every interaction. Recognizes and respondsto member relationship opportunities using a consultative serviceand sales approach promoting Truliant products and servicestailored to member needs. Meets/exceeds all key contact centerperformance metrics daily, weekly, and monthly. Displaysexceptional member relation skills internally and externally byhandling issues at the point of contact, utilizes goodfollow-through, and always remains professional. Researches andresolves minor account issues and reaches out to internal supportwhen necessary. Remains diligent on member identity verificationand uses tools and resources to report potential fraudulentactivity. Initiates and follows up on account research requestspromptly. Operates with a sense of urgency in addressing memberneeds. Participates in a team environment, displayingcommunity/credit union involvement, shares success stories, andremains professional with internal members. Prepares to move intohigher levels of responsibility through adherence to coaching anddevelopment sessions Other Duties and Responsibilities Assists withother tasks and projects as assigned. Knowledge, Skills, andAbilities Must be flexible to assist members with various needs indifferent capacities throughout the day Must have soundunderstanding of standard concepts, practices, procedures,regulations and compliance within the financial servicesenvironment Must have superior interpersonal and coaching skills;ability to get along with diverse personalities; tactful, mature,flexible, compassionate Must have excellent communication skills inEnglish, both verbal and written Strong interpersonal skillsrequired Must have good arithmetic skills Must have basic personalcomputer skills Must have knowledge of advanced products andservices Must have ability to understand all business processeswithin the credit union Must be detail oriented and well organizedMust be able to work in a general office environment Must beflexible and able to shift resources and priorities as requiredMust be able to complete all assignments with minimal supervisionShould possess a strong commitment to providing excellent serviceto Truliant’s members Physical Requirements Must be able to sit ata desk for long periods of time and use a computer Must be able touse a telephone and wear a phone audio headset Must be able tomoderately lift or move up to 5 pounds and occasionally lift ormove up to 10 pounds Education and Background High School Diplomaor equivalent Previous contact center experience preferred Previousexperience in the financial industry preferred If you have apassion for member service and would like to invest in a meaningfulcareer with opportunity for growth, we encourage you to apply toTruliant! As a member of the Truliant family, you will enjoy thefollowing full time benefits: No-cost employee Medical, dental,vision coverage Prescription benefits (including mail order) Paidholidays and Paid Time Off (PTO) 401(k) plan with contributionmatching Paid community involvement volunteers hours Paid grouplife Insurance Teammate loan discounts Tuition reimbursement Shortand long-term disability Health & Wellness program Teledoc(physician video conferencing) Onsite fitness facilities or healthclub reimbursement Employee Assistance Program (EAP) Medicalflexible spending account Dependent care flexible spendingaccount