Customer Service Leader Position Available In Gaston, North Carolina
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Job Description
Customer Service Leader American Metal Fabricators Gastonia, NC 28054
Customer Service Leader- American Metal Fabricators Location:
Gastonia, North Carolina Salary:
$50,000-$65,000
Schedule:
•Fridays Off•
ABOUT US
At American Metal Fabrication (AMF), we take pride in delivering high-quality custom metal products with precision, speed, and reliability. With decades of experience serving a wide range of industries, we specialize in everything from sheet metal work to complex fabrication projects. Our team thrives on craftsmanship, innovation, and a commitment to exceeding customer expectations. As we continue to grow, we’re looking for a dedicated and proactive Customer Service Lead to serve as the bridge between our customers, production team, and leadership.
Position Overview:
The Customer Service Lead is responsible for overseeing daily customer interactions, ensuring satisfaction throughout the order process, and supporting internal coordination across departments. This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and enjoys problem-solving and supporting both customers and internal teams.
Key Responsibilities:
Serve as the primary point of contact for key customer accounts and inquiries. Manage the flow of incoming orders, quotes, and service requests. Work closely with the estimating and production teams to track job progress and communicate updates to customers. Resolve customer issues with professionalism, urgency, and a solutions-first mindset. Monitor timelines, delivery schedules, and customer satisfaction metrics. Develop and implement systems to streamline communication, improve service quality, and ensure accountability. Train and support customer service team members as needed.
Qualifications:
3+ years of experience in a customer service or account management role, preferably in manufacturing or fabrication. Strong communication skills—written, verbal, and interpersonal. Ability to read and understand work orders, drawings, and production schedules is a plus. Excellent time management, multitasking, and organizational abilities. Comfortable using email, spreadsheets, and CRM/order entry systems. Proactive problem-solver with a positive attitude and strong attention to detail.
What We Offer:
Competitive salary and benefits package Health, dental, and vision insurance 401(k) with company match A team-oriented environment with opportunities to grow The chance to be part of a company where your work directly impacts customer success Apply Today!
Job Type:
Full-time Pay:
$50,000.00 – $65,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Location:
In person
