Customer Service Representative Position Available In Gaston, North Carolina

Customer Service Representative
Stanley, NC, US
5 days ago

Requisition ID:

1531
Come grow with us! We are seeking a Customer Service Representative to join our Internal Sales, CSR Warranty/Replacement, product support teams. You will report to the Customer Service Manager and be responsible for understanding our full range of products, handling customer phone calls, order processing, product/shipping complaints and warranty issues. If you love great benefits, a stable work environment and want to accelerate your career growth significantly by linking up with an established international company, we would love for you to apply. Job Responsibilities
Here are some of the things you will be expected to accomplish:

• Provide technical support for end users, external sales reps, OEMs, distributors and their accounts including product recommendations, substitutions and troubleshooting installation problems
• Maintain direct contact with customers/consumers by telephone and electronically and respond promptly to customer inquiries
• Communicate and coordinate with other internal departments to meet emerging customer requirements
• Stay current with knowledge of Blum products, the kitchen cabinet industry and the market
• Develop an understanding of customers’ needs and follow up on customer interactions to ensure their needs are met
• Handle customer phone calls, and tickets related to warranty and replacement requests
• Provide limited technical support for end users, external sales reps, OEMs, distributors & their accounts including product recommendations, substitutions & troubleshooting
• Maintain warranty and replacement warehouse inventory (keep records of movements, inventory, replenishment)
• Develop an understanding of customers’ needs & follow up on customer interactions to ensure their needs are met.
• Job Requirements
  Ideally, having 2 years of experience in a customer service role and knowledge of the kitchen cabinet industry will help you take on new and challenging assignments.
  Additional requirements for this position include:
• SAP experience is preferred
• Call center analytics experience is helpful
• Able to read and understand product catalogues or technical drawings
• High school diploma or GED from an accredited institution is required
• Proficient using Outlook, Excel, Word and PowerPoint
• Knowledge of principles and processes for providing customer and personal services
• Ability to communicate effectively with all levels of the organization
• Effective at gathering information through the process of interviews and other probing methods
• Strong focus and attention to detail with a keen eye for consistency and high standard of excellence
• Ability and willingness to learn new software
• Demonstrated ability to use computers, programs, databases and their applications as needed
• Ability to work a flexible office schedule (Monday
• Thursday 8:00a
• 5:00p and Friday 8:00a
• 2:30p), though additional hours may be required occasionally.
  Benefits Blum USA believes in offering their employees an excellent benefits package that includes:
• Salaried position
• Possible bonus opportunities
• Health (Medical and Dental)
• 401(k) with employee matching
• Flexible spending account to cover eligible out of pocket health, dental and vision expenses
• Three weeks vacation starting your second year on the job
• Term life insurance equal to annual salary at no cost to employee
• And more!

Company Overview
For more than 60 years Blum has been manufacturing superior quality hinge systems, drawer runners, and lift systems that create emotion and enhance user convenience in the kitchen. With every product, we strive to develop solutions to ensure that cabinet doors and drawers open with ease, close softly and effortlessly, and make workflow and everyday kitchen use easier. Over the decades our product range has grown and so has the company. Today, Blum has eight production plants in Austria, and manufacturing sites in Brazil, Poland and the United States. Approximately 9000 Blum employees all over the world concentrate on the vision of “perfecting motion” to satisfy the specific requirements of the end user, whether it is in the kitchen or in another living area of the home. This prerequisite is the source of all our product development and innovation.