Associate Customer Service Representative Position Available In Guilford, North Carolina

Associate Customer Service Representative 3.3 3.3 out of 5 stars Greensboro, NC 27409 As a Associate Customer Service Representative , you will be our first line of contact for our external customers to ensure the success of every sale, you will also handle domestic orders, which includes placing orders accurately and following up with customers on the private contractor side of the business. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to solve customer-service related problems and implement corrective action plans. You will also gain an expert understanding of our policies, procedures, and goals. As part of the Customer Service team, this position is based in Greensboro, NC and reports functionally to the Customer Service Manager. PPG offers excellent and affordable benefits; substantial PTO, vacation, and sick time; and outstanding matching 401k plus additional retirement savings. Key Responsibilities Handle inbound orders in assigned sales territories and market segments Develop a detailed understanding of all Traffic Solution products and applications Develop a detailed knowledge of all customer market segments and their needs Provide solutions for customers based on product knowledge and customer needs Provide quotations requested by assigned territory customers and assigned outside sales personnel Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing Process customer complaints and coordinate with other teams to identify a solution Collaborate with multiple functional departments to ensure an outstanding overall customer experience Qualifications 4-year degree or equivalent experience preferred; High school diploma required Two or more years inside or outside sales experience a plus Proven record of meeting- exceeding annual sales quota budget a plus Previous experience with high-volume and complex customer service; answering emails, completing orders, and taking calls to resolve complex customer issues. Experience entering a high volume of order data daily with low error rate is essential. Basic knowledge of MS Excel Experience working for a manufacturing company a plus Strong familiarity with TMS systems is a plus Familiarity with ERP systems is a plus PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG:

WE PROTECT AND BEAUTIFY THE WORLD

™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at

PPG:

We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday – everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.