Customer Relations Specialist Position Available In Guilford, North Carolina

Customer Relations Specialist Surgical Instrument Service Company – 3.5

Greensboro, NC Job Details Estimated:

$38K – $46.3K a year 2 days ago

Qualifications Mid-level Full Job Description Description:

The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.

Requirements:

Timely and professional communication with sales reps via phone, email and Teams Be well-versed in, and correctly apply, various customer pricing structures Create error-free shipping documents and purchase orders Provide excellent follow-through and follow-up on outstanding requests and action items Manage estimates e-mail box to ensure questions and requests from sales reps and customers are promptly addressed Develop and deliver error-free repair and sales quotations Maintain accurate work order notes and ensure changes and updates are communicated to all required parties Work closely with technicians across all repair lab locations as well as outside vendors to ensure turn times are met Review daily order status reports, identify and address issues as needed Work with Purchasing and Contract Specialist on pricing and availability for sales requests Effective partnership with other teams to ensure quote and shipping deadlines are met