Customer Service Representative Position Available In Guilford, North Carolina
Tallo's Job Summary: Adecco is hiring a Customer Service Representative in Greensboro, NC. This role involves serving customers, resolving issues, and documenting calls. Requirements include a high school diploma, 1-3 years of customer service experience, and the ability to handle heavy call volume. Training is provided, and benefits are comprehensive. Apply now for this Monday-Friday position.
Job Description
Job Description:
Adecco is currently assisting a local client in their search tofill a Customer Service Representative position in Greensboro, NC.As a Customer Service Representative you will be responsible forserving customers by providing product and service information,resolving product and service issues and documenting calls. Apply Now if you meet the qualifications listed below! Responsibilities for this Customer Service Representative positioninclude:
- Delight Customer by providing exceptional service exemplifiedthrough complex inquiries, benefit and and cancellation callsregarding Borrowers Protection Plan (BPP) and Line Protection Plus(LPP) products
- Serves customer by providing product and service information;resolving product and service issues.
- Resolves product or service problems by clarifying the customer’scomplaint, determining the cause of the problem, selecting andexplaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.
- A benefit anc cancellation call requires deviations from standardscreens, scripts and procedures
- Maintain customer records by updating account information
- Contributes to team effort by accomplishing related results asneeded
- May also provide support to projects
Required Skills:
- High School Diploma or its equivalent is required
- Requires 1-3 years of customer service and/or claims processingexperience.
- Must have experience with heavy inbound/outbound call volume
- Proven ability to take ownership of escalated issues
- Solid technical background
- Proven ability to multitask
Desired Skills:
? Bank system knowledge, ? Understanding of BPP/LPP products ? Bilingual in Spanish is a plus, but not required On the job training will be about 3-4 weeks, one on onetraining The shift for this position is Monday – Friday, 9:00 AM – 6:00PM Adecco provides one of the most comprehensive benefits packages inthe industry to contract workers. Click on Apply Now to be considered for this Customer ServiceRepresentative position in Greensboro, NC or you can visit ourwebsite www.adeccousa.com to search for other opportunities thatare currently available. This position is being recruited for by Adecco?s NationalRecruitment Center of Excellence, not the local Adecco office. Equal Opportunity EmployerMinorities/Women/Veterans/Disabled
