Customer Service Representative (Direct Hire) Position Available In Guilford, North Carolina

Tallo's Job Summary: This job listing in Guilford - NC has been recently added. Tallo will add a summary here for this job shortly.

Company:
US Enhanced
Salary:
$45755
JobFull-timeOnsite

Job Description

Customer Service Representative (Direct Hire) 3.8 3.8 out of 5 stars Whitsett, NC 27377

Customer Service Representative FLSA Status:

Non-Exempt Reports to:

Customer Service Manager Job Summary:

The Customer Service Representative will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties/Responsibilities:
  • Managing large amounts of incoming calls and emails.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate after sales service and support by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Other duties as assigned.
Required Skills/Abilities:
  • Proven phone based and email-based customer support experience.
  • Strong phone contact handling skills and active listening.
  • Proficient with computer programs such as Microsoft Office.
  • Must have excellent written communication skills: grammar, spelling, etc.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
Education and Experience:
  • High school diploma required.
  • Associates degree in business or related field preferred.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Able to lift up to 15 pounds.
Job Type:
Full-time Pay:

$45,750.00 – $45,760.00 per year

Shift:

Day shift

Work Location:

In person

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