Customer Service Representative (Direct Hire) Position Available In Guilford, North Carolina

Customer Service Representative (Direct Hire) 3.8 3.8 out of 5 stars Whitsett, NC 27377

Customer Service Representative FLSA Status:

Non-Exempt Reports to:

Customer Service Manager Job Summary:

The Customer Service Representative will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties/Responsibilities:

• Managing large amounts of incoming calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate after sales service and support by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Other duties as assigned.

Required Skills/Abilities:

• Proven phone based and email-based customer support experience.
• Strong phone contact handling skills and active listening.
• Proficient with computer programs such as Microsoft Office.
• Must have excellent written communication skills: grammar, spelling, etc.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Education and Experience:

• High school diploma required.
• Associates degree in business or related field preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Able to lift up to 15 pounds.

Job Type:

Full-time Pay:

$45,750.00 – $45,760.00 per year

Shift:

Day shift

Work Location:

In person