Customer Service Representative (Direct Hire) Position Available In Guilford, North Carolina
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Company:
US Enhanced
Salary:
$45755
Job Description
Customer Service Representative (Direct Hire) 3.8 3.8 out of 5 stars Whitsett, NC 27377
Customer Service Representative FLSA Status:
Non-Exempt Reports to:
Customer Service Manager Job Summary:
The Customer Service Representative will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties/Responsibilities:
- Managing large amounts of incoming calls and emails.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate after sales service and support by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Other duties as assigned.
Required Skills/Abilities:
- Proven phone based and email-based customer support experience.
- Strong phone contact handling skills and active listening.
- Proficient with computer programs such as Microsoft Office.
- Must have excellent written communication skills: grammar, spelling, etc.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
Education and Experience:
- High school diploma required.
- Associates degree in business or related field preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Able to lift up to 15 pounds.
Job Type:
Full-time Pay:
$45,750.00 – $45,760.00 per year
Shift:
Day shift
Work Location:
In person