Customer Service Representative II Position Available In Guilford, North Carolina
Tallo's Job Summary: Under general supervision, the Customer Service Representative II at Genuine Parts Company in Greensboro, NC ensures accurate customer expectations are met. Responsibilities include responding to inquiries, providing quotes, handling orders, and building customer relationships. Qualifications include 5 years of customer service experience, organizational skills, computer proficiency, and strong communication abilities. The salary ranges from $35.3K to $44.9K annually, with benefits such as paid holidays, health insurance, and a 401(k) offered.
Job Description
Customer Service Representative II Genuine Parts Company – 3.4
Greensboro, NC Job Details Full-time Estimated:
$35.3K – $44.9K a year 17 hours ago Benefits Paid holidays Health insurance 401(k) Qualifications Customer service 5 years Mid-level High school diploma or GED Organizational skills Computer skills Communication skills Negotiation Time management
Full Job Description SUMMARY:
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES
Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge.
LICENSES & CERTIFICATIONS
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
COMPANY INFORMATION
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
