Customer Specialist Position Available In Guilford, North Carolina

Customer Specialist Verellen Inc. High Point, NC Job Details Full-time $21 – $24 an hour 2 days ago Benefits On-the-job training 401(k) matching Qualifications CRM software Microsoft Excel Sales Customer service 3 years High school diploma or GED Analysis skills Attention to detail Customer relationship management Order entry Communication skills Entry level Full Job Description Summary | Objective The Customer Specialist plays a crucial role in ensuring customer satisfaction and operational efficiency within the manufacturing industry. This position is responsible for managing sales orders and utilizing order entry systems to process customer requests accurately and promptly. The major end result of this role is to enhance the customer experience by providing timely updates and resolving any issues that may arise during the order process. Guiding customers through the many options and complexities Verellen offers. Additionally, the Customer Specialist will collaborate with various departments to ensure that customer needs are met and that products are delivered on time. This role contributes to the overall success of the company by fostering strong customer relationships and supporting sales growth. Essential Functions Process and manage sales orders using order entry systems to ensure accuracy and efficiency.

• Communicate with customers to provide updates on order status and address any inquiries or concerns.
• Highly effective interpersonal and communication skills, with ability to professionally communicate with internal and external partners Collaborate with production and logistics teams to coordinate timely delivery of products. Liaison between shipping, sales, accounting, and quality assurance departments.
• Maintain confidential and trust-based relationships within the organization while elevating issues and concerns appropriately. Maintain detailed records of customer interactions and transactions to ensure a seamless experience. Identify opportunities for process improvements and contribute to enhancing customer service protocols. Competencies
• The required skills in sales orders and order entry systems are essential for the daily operations of the Customer Specialist.
• Proficiency in these areas allows the specialist to efficiently process customer orders and ensure that all details are accurate.
• Effective communication skills are also vital, as the specialist will interact with customers regularly to provide updates and resolve issues.
• Strong analytical and critical thinking skills to collect/ interpret data to solve problems.
• Critical thinking skills are essential to address any challenges that arise during the order fulfillment process.
• Overall, a combination of technical and people skills will enable the Customer Specialist to deliver exceptional service and support the company’s objectives.

Preferred Qualifications:

High School diploma or equivalent Experience with CRM software and inventory management systems. Excel Knowledge of Customer Service or related field. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional fast-paced and demanding office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of required work are as follows, Monday – Friday 8:30 a.m. – 5:30 p.m. Travel Possible, but infrequent if any. EEO Statement Verellen provides equal employment opportunities to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law. Other Duties Please note this job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are the requirements of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Join us as we strive to deliver exceptional service to our customers while fostering a collaborative work environment. If you have a passion for helping others and possess the required skills, we encourage you to apply for the Customer Specialist position.

Job Type:

Full-time Pay:

$21.00 – $24.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching On-the-job training

Shift:

Day shift

Experience:

Customer relationship management: 3 years (Preferred) Ability to

Commute:

High Point, NC 27263 (Preferred)

Work Location:

In person