Payroll Client Success Representative I HCM Position Available In Guilford, North Carolina

Payroll Client Success Representative

I HCM CBIZ

United States, North Carolina, High Point Jun 05, 2025

Status Category:

Full-Time

Exempt/Non-Exempt:

Non-Exempt

Job Code:

BI0915 CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast. CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Essential Functions and Primary Duties
Assist internal and external clients with requests and problems in a timely manner
Support inbound call queue handling client calls to process payroll, enter payroll information, and answer questions for clients in multiple states
Learn and maintain knowledge of payroll processing system to develop a trusted relationship with our clients
Responsible for payroll and audit functions of multiple clients
Balance respective payrolls based on year-end calendar by defined due dates
Prepare off-cycle payrolls and manual checks as necessary
Input data into software within required deadlines accurately
Manage email correspondence
Record necessary changes/updates as appropriate
Ensure all internal controls and procedures are followed for accuracy
Additional responsibilities as assigned Preferred Qualifications Bachelor’s degree
Minimum 2 years relevant work experience, preferably in the payroll TPA industry Minimum Qualifications High School Diploma or GED required
Acute detail and accuracy skills
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Excellent customer relation skills
Proficient use of applicable technology
Ability to work in a team environment as well as independently
Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks #LI-OD1 #LI-Hybrid CBIZ.

Jobs Category:

Client Management

REASONABLE ACCOMMODATION

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EQUAL OPPORTUNITY EMPLOYER CBIZ

is an equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights. Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of

CBIZ. CBIZ

will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.