Service Writer Position Available In Guilford, North Carolina

Service Writer Thermo King West Greensboro, NC Leader in the Industry Thermo King West, Chesapeake & Central Carolinas are now doing business as Force TK. The company has about 300 employees across its 13 locations. It has also been very successful in diversifying its equipment portfolio that it sells and supports. Today, Force TK and its subsidiaries are market leaders in Thermo King transport refrigeration, Versalift aerial buckets, TICO terminal tractors, Club Car commercial vehicles, Knapheide truck bodies, trailer repair, and consumer golf carts. Force TK is one of North America’s largest and most respected dealerships in the critical transport refrigeration space.

Schedule:

Monday – Friday, 8:00 a.m. – 5:00 p.m. with occasional overtime

Worksite:

Onsite This position is eligible for a bonus. Service Writer Responsibilities & Duities Position is responsible for customer communication and interaction, technician coordination, and billing administration. Answer incoming service calls from customers and provide customer-friendly communication on scheduling and billing. Answer customer technical questions when applicable or assign to proper personnel. Positive interface with service techs, leadership team, parts department, drivers, vendors and customers. Open, update, and close service work orders within our ERP system (E-Emphasys) with precise documentation in collaboration with technicians and management. Ensure service works orders are closed and invoiced in a timely manner. Collect payments for service and parts orders. Keep scheduling records up to the minute and provide updates when necessary to customers and management. Dispatching techs and assigning work as necessary to provide optimum operating efficiency and customer service. Perform various other duties as assigned by supervisor. This job description is intended to provide a general overview of the position. This is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the job. Qualifications Ability to learn and be proficient in using company’s business system program. Experience with service management software like E-Emphasys is preferred. Use computers for web-based training. The applicant should also be comfortable using Microsoft Office Suite (Word, Excel, Outlook). Strong technical/mechanical background is helpful. Excellent customer service skills are a must. Solid written & communication skills to communicate with customers and manage customer interactions to ensure customer satisfaction. Ability to work as a team and independently while displaying a professional and confident relationship with the customer. The ideal candidate will be enthusiastic about teamwork and growing the business as well as themselves. Position includes stooping, bending, kneeling, sitting, standing, climbing into trailer, ladder usage, lifting up to 30 pounds, use of provided ear protection in a sometimes-noisy environment and safety glasses. This position requires a drug screening, background check, and might need to meet requirements to drive. Force TK and Utility Equipment & Supply (UCE) are Equal Opportunity Employers. Benefits Health benefits begin first of the month following hire.

We offer the following benefits:

Medical/Rx (PPO or High Deductible Health Plan with HSA) Dental Vision Life Insurance and Short & Long-Term Disability (no cost to employee) Voluntary Life Insurance (Employee, Spouse/Partner, Child/ren) Legal and Identity Theft Protection Employee Assistance Program 401(k) with company match Payroll is weekly, every Friday. We offer paid vacation, holiday, and sick leav

Job Type:

Full-time Pay:

$23.00 – $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Experience:

Counter Sales:

2 years (Required) Inside parts sales: 1 year (Required)

Work Location:

In person