Technical Support Representative Position Available In Guilford, North Carolina
Tallo's Job Summary: The Technical Support Representative in Greensboro, NC, pays $13.50 an hour for a 6-month duration. Responsibilities include providing end-user support for products, answering calls from real estate agents, and troubleshooting technical issues. Qualifications include proper phone etiquette, communication skills, and proficiency in Microsoft Windows, Office products, and more. Bilingual skills may be required for some positions.
Job Description
Job Description:
Location:
Greensboro, NC Duration 6 months Pay Rate $13.50 an hour The Technical Support Representative will provide end-user supportfor the companies products, answering incoming calls and requestsfrom real estate agents. Support tasks range from product usagequestions (how-to) to in-depth technical troubleshooting, includingreviews of browser settings, clearing cache, setting trusted sites,managing settings such as pop-up blocker, security settings, etc.,troubleshooting networking and router/ISP issues, installingprinter drivers, anti-virus/anti-malware software, and theinstallation of necessary plug third party plug-ins such as ActiveXand Flash. Primary Responsibilities/Essential Job Duties -Interface with customers to resolve inquiries, concerns, andrequests about products and services. Gather end users informationand determine the issue by evaluating and analyzing the symptoms.
Provide how-to assistance to enable end users to get desiredresults in product usage. Perform in-depth technicaltroubleshooting, including reviews of browser settings (IE, Chrome,FireFox, Safari), clearing cache, setting trusted sites, pop-upblocker, security settings, etc., troubleshooting networking androuter/ISP issues, printer drivers, anti-virus/anti-malwaresoftware, and the installation of necessary plug third partyplug-ins such as ActiveX and Flash. Assist callers in the use ofmobile devices, Macs, iPads and Androids, etc. when using companyproducts . Follow standard processes and procedures. Identify andescalate priority issues following guidelines. Accurately processand record call transactions, using designated tracking software.
Stay current with system information, changes and updates.
Essential Job Qualifications – Proper phone etiquette, Good writtenand verbal communication skills, Good interpersonal skills with afocus on rapport-building, listening, and questioning skills.
Ability to work under pressure and remain flexible to changingschedules and demand. Ability to effectively prioritize and executetasks in a high-pressure environment. Ability to work in ateam-oriented, collaborative environment. Customer serviceorientation. Demonstrated proficiency in typing and grammar.
Knowledge of Microsoft Windows operating systems, Microsoft Officeproducts, Outlook, Macs, mobile devices such as iPads and Androids,etc., Internet Explorer, multiple web browsers, software andhardware based firewalls, various printers, various spyware removalutilities, and Internet. Keen attention to detail. Multi-taskingcapabilities. Familiarity with real estate concepts a plus.
Education/Experience Requirements – High School Diploma. 1 yearexperience in customer support call center environment. Experiencein providing technical end user support. Some positions requireBi-lingual skills (English and Spanish). Some positions includeevening and weekend work If this position interests you then send me a word formatted resumeand please include a good time to contact you. We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.
