Technical Support Team Lead-Call Center- Onsite! Position Available In Guilford, North Carolina
Tallo's Job Summary: Adecco Permanent Recruitment is looking for a Technical Support Team Lead for a Call Center in Greensboro, North Carolina. Ideal candidates should have 2-5 years of experience as a Customer Support Team Lead and expertise in implementing automation processes to enhance Customer Service Representatives' performance. Responsibilities include managing a team, coordinating projects, and providing leadership.
Job Description
Adecco Permanent Recruitment is seeking a Technical Support Team Lead for a Call Center in the Greensboro, North Carolina market. Qualified candidates for this position will have 2-5 years of experience as a Customer Support Team Lead, in addition to experience implementing automation processes to improve the performance of Customer Service Representatives.
Necessary Qualifications:
2-5 years of Customer Support Lead experience Maintaining up-to-date workflows for documentation, Bot automation, Best Practices Leading a Customer Support team of team of Supplier Relations Specialist, Supplier Relations Analyst, Statement Analyst, and SRS Support Team Coordinate with team project completion ahead of client deadline Management skills include coaching, mentoring, providing feedback, navigating high functioning teams through changes in the business Equal Opportunity Employer/Veterans/Disabled? Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy?
T Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:?
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance?
- Los Angeles County Fair Chance Ordinance for Employers ?
- San Francisco Fair Chance Ordinance
