Customer Service Representative, Urgent Care Clinic Position Available In Henderson, North Carolina
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Job Description
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities:
- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
- Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
- Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
- Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
- Collects due amounts.
Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
PARDEE Other information:
Required
- High school diploma or equivalent required Preferred
- Minimum of 1 year prior experience in a medical office or health care setting .
- Medical Terminology training or work experience.
03.5255.0045
Job Details Legal Employer:
Pardee –
UCC Entity:
Pardee UNC Health Care Organization Unit:
Urgent Care Center Mills River Work Type:
Per Diem Standard Hours Per Week:
8.00
Work Assignment Type:
Onsite Work Schedule:
Rotating Location of Job:
PARDMILLSRVR
Exempt From Overtime:
Exempt:
No PDN-9f3a6ab6-834f-4b3e-bd10-baa8cd65e6ea
