CSR – Customer Service Representative Position Available In Iredell, North Carolina

CSR – Customer Service Representative 1st Choice Activewear, LLC 118 Overhill Drive, Mooresville, NC 28117

Position Summary:

This position is a 10hr, Monday thru Thursday shift, 6:30am – 5:00pm. The customer service position responsible for customer order entry and related customer support. This position ensures customer loyalty by effectively and accurately entering orders in the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and communication.

Job Description:

Responsible for the order entry process, which includes: Input new order request and manage modifications and cancellations for both manual and electronic orders communications Facilitate actions between multiple departments to meet customer specific needs Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated Communicate proactively with customers to ensure that orders are entered accurately and timely Should have strong oral and written communication skills Ability to work effectively in a fast paced & multicultural environment Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities Customer oriented mind set Ability to work well with others to accomplish common goals Experience working with Microsoft Excel and Word Very strong communication skills in writing and verbal Excellent team player and should work well under pressure Able to foster and maintain customer relation values Customer service oriented

RELIABILITY

is a must!

Requirements:

Strong written and verbal skills Experienced in fast paced environment Highly detailed data entry skills

Schedule:

Monday thru Thursday (4-10s) with some overtime potential on Friday Excellent organizational and time-management skills with the ability to work within deadlines Solid computer skills (Excel/Word/Outlook/CRM Software) Ability to work independently and in a team environment Attention to detail One (1) year experience in an order entry/customer service related position preferred Self

MOTIVATED

Physical Demands:

Able to answer phones and enter data into the computer system. Ability to sit, stand and walk orders through the building.

NOTICE:

The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Additional Details:

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law. Candidates are required to have unrestricted authorization to work in the United States. Drug-Free Workplace and a background check/drug test maybe required.

Disclaimer:

We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour Expected hours: No more than 40 per week

Shift:

10 hour shift

Work Location:

In person