Customer Service Representative Position Available In Iredell, North Carolina

Customer Service Representative
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Mooresville, North Carolina. This is a long-term contract position offering an excellent opportunity to work in a dynamic and fast-paced office environment. If you excel at communication, problem-solving, and managing multiple tasks, this role is a perfect fit for you.

Responsibilities:

• Provide exceptional customer service by answering inbound and outbound calls and addressing client inquiries.
• Manage email correspondence, ensuring timely and clear communication.
• Process and enter orders with accuracy, maintaining attention to detail to avoid errors.
• Utilize Microsoft Outlook to schedule appointments and manage team communications effectively.
• Maintain and update spreadsheets in Microsoft Excel, including performing tasks such as data entry and basic reporting.
• Collaborate with team members to support office operations and ensure smooth workflow.
• Demonstrate strong organizational skills to manage multiple tasks and prioritize responsibilities.
• Adapt to a fast-paced office setting while maintaining high levels of accuracy and efficiency.
• Participate in product knowledge training to better serve customers and assist with inquiries.
• Proven experience in customer service or a similar office-based role.
• Strong proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Highly organized with the ability to manage multiple tasks effectively.
• Familiarity with order entry and data entry processes.
• Experience handling email correspondence and scheduling appointments.
• Strong interpersonal skills to work effectively within a diverse team.

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