Customer Service Specialist, Chatham County – Pittsboro location Position Available In Lee, North Carolina

Customer Service Specialist, Chatham County – Pittsboro location City of Sanford, NC Sanford, NC Consider joining our diverse and dedicated team where every employee is integral to our success in delivering quality services to our growing community. We’ve created something extra special – a great place to live and work! Many employees join the City of Sanford expecting just a paycheck and end up with a rewarding career in local government! What’s in it for you: No premium costs to the employee for employee health, dental, vision, life (includes dependent), accidental death & dismemberment, and short-term disability coverage Voluntary health, dental, and vision coverage available for dependents Participation in the NC Local Governmental Employees’ Retirement System (one of the five best pension plans in the country) 401(k) supplemental retirement plan exclusive to public employees of NC (5% employer contribution) Recognition for longevity of service beginning with year five Tuition assistance (up to $2,500 per fiscal year) Employee assistance plan Flexible spending accounts Paid time off (holidays/vacation/sick) Competitive pay Opportunities for advancement For more detailed information, please visit https://www.sanfordnc.net/166/Benefits-Summary TriRiver Water is the name and brand by which the City of Sanford will provide water and sewer utility services on a regional basis. TriRiver will deliver high-quality water and wastewater services that not only cater to the needs of the present, but also the demands of the future. Through our extensive infrastructure, professional expertise, and innovative strategies, we will secure and foster the region’s sustained growth and improved quality of life. This position stems from a recent merger by the City of Sanford that will significantly expand our reach and influence in the industry. The CSS will work with City of Sanford, Chatham County, and Siler City customers to perform the following duties: Performs clerical work involving the collection of funds for utilities, licenses, fees, and other miscellaneous payments and provides administrative support to the Revenue Division. This position requires a moderate level of independent and creative thought to address operational issues. Regularly serves as fill-in Customer Service Representative (CSR) and is responsible for all duties within the CSR position. Proofs daily CSR batches by verifying cash, check, and credit card totals balance to report totals prior to submitting to Finance Department for deposit. Prepares bank deposits as needed; prepares, updates and maintains bank draft information; generates bank draft files and submits to bank; verifies totals for accuracy; posts draft payments; imports daily payment files from multiple third-party vendors, verifies totals for accuracy, researches and corrects outages, and posts payments upon balancing. Approves, calculates, and processes water/sewer bill adjustments; generates and sends late bill reminder notifications. Processes, prints and mails various reminder notices to customers, such as returned checks/drafts, ordinance violations, and delinquent utility notices; processes cut off list for returned items; forwards delinquent ordinance violations to the Legal Department for collection; prepares correspondence and a variety of reports; maintains files and records; generates customer credit letters. Monitors, distributes, and replies to emails received in the departmental email; orders supplies for the division. Enters a variety of financial information into computer system and attaches documents electronically; processes month-end reports on a rotation basis; changes utility account information as requested/needed in computer. Works closely with Finance staff to solve discrepancies related to billing and revenue; enters work tickets and contacts Support for software issues with third-party payment vendors; researches issues and finds solutions to problems; assists other staff members as needed. Receives and responds to customer inquiries or complaints regarding returned checks/drafts, ordinance violations, returned mail in person or via telephone; resolves them within the framework of established policies, procedures, laws and ordinances. Qualifications The position requires any combination of education and experience equivalent to graduation from an accredited community college with a degree in business administration, finance, or related field and moderate experience in providing administrative support in an office environment. Must meet and maintain all certification, license and training requirements for position. Special Requirements We are looking for a detailed individual who possesses general knowledge of City and department policies and procedures, utility service connection and termination procedures and customer billing, collecting and adjusting methods and procedures, preparing correspondence and various reports; thorough knowledge in the use of standard office equipment and associated software, standard accounting software, MUNIS software, Tyler Content Manager (TCM) software; ability to make arithmetic computations, compute rates, ratios and percentages, apply governmental accounting practices in maintenance of financial records, think independently, creatively, and problem-solve, establish and maintain effective working relationships with customers, associates, department heads, supervisors, other city employees and the general public. Miscellaneous Information The City of Sanford is an Equal Opportunity Employer.