Sr. Coord, Customer Service Position Available In McDowell, North Carolina

Job

ID ATR51587

Posting Job Title Sr. Coord, Customer Service
Locations NC Marion
Employment Type Full Time
Date Posted 14-May-2025
Relocation Support No
Description & Requirements
Smurfit Westrock (

NYSE:

SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a d purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Hiring Immediately – Full Time
Sr. Coordinator, Customer Service – Marion, NC
Dayshift
What we offer: Medical, Dental and Vision benefits available immediately
401K withpany match
80 hours of Paid Time Off and 11 Paid Holidays Other benefits such aspany paid Long-Term & Short-Term Disability, Tuition Assistance and more
Annual Reimbursement for Safety Shoes
Comprehensive training with numerous learning and development opportunities
A career with a global packagingpany w Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives. Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, orderplaints or A/R assistance
Communicates with customers in a timely and professional manner (delivery issues, production shortages)
Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner
Prepares quotations for customer and follows up to generate further customer interest. Sales Support – provides administrative support to sales team
Coordinates new business reviews with Project Management and Planning
Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies
Maintains appropriate corresponding files for documentation
Provides other assistance to the Customer Service Manager as requested
Works to promote teamwork at all levels of thepany
Willing to work flexible hours, if necessary
Perform all duties according to established safety policy, including wearing all required PPEs to perform duties
Must be able to back up each employee in department
Performs other job duties, as assigned.

What you need to succeed:

Must have an Associate’s Degree from an Accredited Two-Year College or Technical School; Bachelor’s Degree preferred Minimum of 1-3 years of experience in related field
Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
Must be able to function effectively in a fast-paced environment.
Excellentanizational skills to include follow-up and accountability. Attention to detail is critical to maintain accuracy and fulfill customer expectations.
Professional customer satisfaction skills needed to maintain positive external and internal relationships.
Excellent oral and writtenmunication skills to include effective listening. Must be able to understand and/or explain technical procedures.
Ability to easily adapt to fluctuations in business cycles and workload.
Some travel may be required.
Ability to work independently and within a team environment.
Sound judgment in decision-making, remaining calm under pressure
Exhibits maturity during a crisis maintainingposure andpleting tasks
Willing to work toward a win/win solution; promotes harmony and unity among peers
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce w everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.