Call Care Consultant Position Available In Mecklenburg, North Carolina

Call Care Consultant 5.0 5.0 out of 5 stars Charlotte, NC 28211 • Hybrid work As a Call Care Consultant at Mark III Employee Benefits, you will be the primary point of contact for our clients, providing exceptional support and guidance on employee benefits plans. Your role is to assist clients with inquiries, resolve issues efficiently, and ensure a positive experience that fosters long-term relationships.

Key Responsibilities:

Respond promptly and professionally to client inquiries via phone, email, or other communication channels. Provide detailed information about employee benefits plans, including enrollments, claims, and policy details. Assist clients with troubleshooting issues and resolving concerns related to their benefits. Maintain accurate and detailed records of client interactions and transactions. Collaborate with internal teams to ensure client needs are met and issues are escalated when necessary. Stay updated on company products, policies, and industry regulations to provide accurate information. Promote a positive customer experience by demonstrating empathy, patience, and professionalism. Identify opportunities to improve service delivery and client satisfaction.

Qualifications:

High school diploma or equivalent; additional education or certifications in customer service or benefits administration preferred. Proven experience in customer service, call center, or client support roles. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Familiarity with employee benefits and insurance terminology is a plus.

Working Conditions:

Fast-paced, dynamic environment requiring adaptability. Ability to handle multiple inquiries simultaneously. Standard office hours with potential for overtime as needed.

Job Type:

Full-time Pay:

$43,044.38 – $51,838.39 per year

Benefits:

Flexible schedule Parental leave Work from home

Shift:

Day shift Morning shift People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Charlotte, NC 28211