CCH Customer Service Ambassador Position Available In Mecklenburg, North Carolina

Requisition ID:

226280

Locations:

Charlotte Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America’s Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We’re more than beverages—we’re building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

Career Growth:

Clear pathways to advance and develop your career

Competitive Benefits:

401(k) match + health coverage + employee stock purchase plan

Purpose-Driven:

Create meaningful impact in the communities you serve

Professional Development:

Dedicated training + personalized mentorship Join us – your refreshing new chapter starts here!

Job OverviewCustomer Service Ambassador – is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.

Duties & ResponsibilitiesGeneral customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chatBuild and maintain customer relationshipsEscalating complex customer issues to the correct team or leaderCollaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles Knowledge, Skills, & AbilitiesStrong attention to detail and implementation/follow-up skills requiredExcellent planning and organizational skills requiredProficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills requiredGood understanding of Microsoft Outlook, Excel and WordAbility to work variable schedule, including weekends and holidays as required Minimum QualificationsHigh school diploma or GED with 1 year of relevant experience Preferred QualificationsOne (or more) years of previous customer service experience preferredFood/beverage industry experience preferred Work EnvironmentOffice environmentEqual Opportunity Employer – All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

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