Customer Care Advocate Position Available In Mecklenburg, North Carolina

Our client, a recognized leader in healthcare innovation, is seeking a

• Customer Care Advocate
• to join their dynamic Customer Support team. In this role, you’ll provide essential support to patients and healthcare providers, helping ensure a positive and seamless customer experience. We’re looking for someone with strong communication skills, a commitment to excellence, and the ability to excel in a fast-paced, service-driven environment.

• Job Title:

• Customer Care Advocate

• Location:

• Remote (Candidates must reside in TX, WI, FL, SC, NC, AL, or MS)

• Pay Rate:

• $22.00/hour

• Schedule:

• First-shift hours based on Central Time Zone; flexibility required
• What’s the Job?
• + Deliver outstanding customer service by addressing and resolving patient and provider inquiries related to products, services, and enrollment.

+ Manage both inbound and outbound communication effectively. + Provide accurate, timely verbal and written information to internal and external stakeholders. + Build and maintain positive relationships with customers, patients, and team members. + Adhere to established CRM processes and ensure accurate documentation of all interactions. + Complete daily administrative tasks as assigned by leadership.

• What’s Needed?
• + Experience in a patient-focused or healthcare provider-facing environment is
• required
• . + Previous experience in a high-volume contact center is
• strongly preferred
• . + Proven success working in a remote or hybrid work model. + Proficiency in Microsoft Office Suite, Microsoft Teams, Zoom, and general computer operations. + Experience with CRM systems, especially Salesforce.com, is a plus. + Excellent written and verbal communication skills. + Must be able to pass a background check and drug screening.
• What’s in it for me?
• + Work remotely in a supportive, team-oriented culture. + Be part of a mission-driven organization that improves the quality of healthcare. + Engage in meaningful work with opportunities for professional growth and development. + Access to training, coaching, and performance-based feedback. + Opportunities for overtime and holiday hours depending on business needs.
• Upon completion of waiting period associates are eligible for:
• + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

• About ManpowerGroup, Parent Company of:

  Manpower, Experis, Talent Solutions, and Jefferson Wells

• _ManpowerGroup® (

NYSE:

MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_

• _Manpower, Experis, Talent Solutions, and Jefferson Wells_
• _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.