Customer Care Support Specialist Position Available In Mecklenburg, North Carolina

Customer Care Support Specialist Find Great People Charlotte, NC 28277 • Hybrid work Our client, a top telecommunications service provider, is looking for a Customer Care Support Technician to provide front-line support. This role will help troubleshoot issues and handle service changes with technical equipment. Responsibilities Provide first-level support and troubleshoot voice-related service issues, resolving the majority of cases independently Handle customer requests for moves, adds, changes, and disconnects (MACD) of voice and internet services Manage inbound and outbound customer communications, creating and resolving trouble tickets Support voice network provisioning and maintenance of IP telephony equipment Contribute to process improvements and collaborate on special projects as needed

Qualifications:

Strong written and verbal communication skills Solid troubleshooting and problem-solving abilities Customer-focused with excellent listening skills Able to work well under pressure and adapt quickly Basic understanding of voice and IP telephony technologies Proficient with computers and common software tools

Requirements Education:

Associate’s Degree in a Technical Discipline preferred, or equivalent related work experience

Experience:

1 year of IT, Technical Support, Troubleshooting, and Customer Service experience required

Hours:

8am to 5pm Monday and Friday work from home Tuesday – Thursday work in office

Compensation:

$18/hr #staffing

Job Types:

Full-time, Temporary Pay:

$18.00 per hour

Benefits:

401(k) matching

Shift:

Day shift

Work Location:

Hybrid remote in Charlotte, NC 28277