customer service Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: We are hiring a Customer Service Representative in Charlotte, NC. This role involves promptly responding to customer inquiries, providing accurate information, and resolving issues efficiently. Requirements include previous customer service experience, strong communication skills, and the ability to work independently or with a team. This full-time position offers a pay rate starting at $18.00 per hour with benefits such as health insurance and paid time off. Join us in delivering exceptional customer experiences!
Job Description
customer service 3.5 3.5 out of 5 stars Charlotte, NC 28206 Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and address customer needs will play a vital role in enhancing customer satisfaction and loyalty. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive experience. Provide accurate information regarding products and services to clients. Assist with order processing, data entry, and maintaining client records. Handle customer complaints and resolve issues efficiently while maintaining professionalism. Conduct outbound calls to follow up on customer feedback or inquiries. Collaborate with team members to improve processes and enhance service delivery. Maintain up-to-date knowledge of company products and services to provide informed support. Utilize effective phone etiquette and communication skills during all interactions. Requirements Previous experience in customer service or call center environments is preferred. Strong data entry skills with attention to detail. Proficiency in English; multilingual abilities are highly desirable. Excellent phone etiquette and communication skills. Ability to work independently as well as part of a team. Strong problem-solving skills and the ability to handle difficult situations with grace. Familiarity with office software applications is a plus. A commitment to providing outstanding client services. Join us in delivering exceptional customer experiences while developing your career in a supportive environment!
Job Type:
Full-time Pay:
From $18.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance
Shift:
Day shift
Work Location:
In person
